Review Time
Very shady!! - lots of information needed AFTER I attempted to place an add and payment came out of my account, lots of requirements (I am NOT sharing a photo my drivers license with some unknown third party) I asked to cancel the add before it ever went live and was told it was to late!! (not even live yet!!) customer service is in India!!! - placing adds as a private seller is a big NOPE!
Very shady!! - lots of information needed AFTER I attempted to place an add and payment came out of my account, lots of requirements (I am NOT sharing a photo my drivers license with some unknown third party) I asked to cancel the add before it ever went live and was told it was to late!! (not even live yet!!) customer service is in India!!! - placing adds as a private seller is a big NOPE!
THE WORST ADVERTISING COMPANY!!! DO NOT USE IT.. 1. First they are more expensive from competitors. ( you expect to have a good and better quality of service). 2. The platform is set up to confuse you on adding “ steps to make sure you are selling your car “…. NOT… it’s a system to charging you $ 100 dls more. And writhing those forms is a service agreement where it says” if you don’t sen the documents requested within 5 days we will charge you $300 dls”..BE CAREFUL, I’m sure people has been signing and pay 400 dls additional for a scamming platform. 3. Auto trader se d a ridiculous LOW OFFER to buy your car and there no option to reject just TO MOVE FORWARD…. On top of, you call customer service an THERE IS ONLY LA INDIA CUSTOMER SERVICE, where it it unbelievable hard to understand English… second day of placing a add, you calling them sooo unsatisfied of the service and they come up with” WE WILL CHARGE YOU 60% of the money you paid” ON THE SECOND DAY .., If they are charging me the equivalent of two days, it should be okay… BUT AUTOTRADER DESIGNED A SYSTEM TO STEAL AND SCAMM THE CLIENT… 😡😡
Listed my car for Sale on Autotrader, and I was able to sell it, this review is for the Messaging app only...The messaging app is awful, it is the only way to communicate with buyersSometimes I did not get any text and email messages when someone messaged me from the app.Other times the messages that I send after logging into the app would not go throughThere were times where I read all the messages in the app and it still shows as unreadI hope you will agree when I say 'timing' is everything when you are trying to sell your vehicle, I lost a couple of buyers because my messages would not go through, or I would not be notified when I got a message from a buyer in the app.The messaging app that they created for communicating with a buyer is the main hurdle for selling your carThey do not allow you to put your phone number in if you want to talk to the buyer directly (as the AI that is monitoring the app deletes it) Lastly my Buyer also mentioned (without me asking him) that the Messaging app is awfulThe one star is because, inspite of all these hurdles, I was able to sell the car (I was ready to take my ad down and sell my car elsewhere).
Will list the same vehicle as you got for a "great price" but when you use their value tool its 50% lower then their "great price" on their ad. Not to mention im not being spammed with emails sometimes twice a day about selling my vehicle. And calls from random dealerships trying to buy it for auto traders price estimate
Autotrader has went corporate and got greedy with less service and customer care. Posting your car for sale will do nothing but cost you money with zero results. Actually negative results considering its full of scammers trying to get info and get you to buy things like a car report from a vendor who f there choosing which is a scam website. I’m highly disappointed and let down and will tell my story and review until the end of autotrader
I have previously used Autotrader to complete several successful sales. However my latest advert was a waste of my time and money. I felt that the App was forcing me to use the "Private Seller Exchange" (PSX), even though I did not want it, especially with the extra $250 I would've had to pay from the sale. I received just one offer for my car, and wasn't even sure if that was genuine. I got so confused I think I made an offer to buy my own car. I think PSX is a failed attempt to filter out scammers, which will likely filter out all users and kill the site.
Waste of $49. Listed our vehicle but it kept deleting all of the vehicle photos except one and that one was cut off so you could only see a part of the photo. Made many attempts to reload the rest of the photos to no avail. Called the help number a number of times but got nothing but a recording saying to call back during regular business hours, but still got the recording during their regular business hours. The only responses to ad were scammers.
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