Review Time
My spouse and I were looking for a kind of last-minute get out of Michigan and the snow cruise and Tamara helped us tremendously. She found us exactly what we were looking for and assisted with finding our onshore excursions as well as giving very helpful tips on for our experience. She went above and beyond our expectations.
The representative has been incredibly helpful in coordinating our family's New Year's cruise. Managing a large group of 12 people across 5 cabins would have been quite stressful alone. The representative handled EVERYTHING for me and even made my excursion bookings when the platform experienced issues. She was always responsive, seemed to be available around the clock for her clients, and was a pleasure to work with. The company is fortunate to have such an outstanding agent. I take at least one cruise each year and will certainly book through her in the future.
The agent has been incredibly supportive in organizing our family's New Year's cruise. With a large group of 12 and 5 cabins, it would have been overwhelming to manage alone. She handled everything seamlessly and even resolved issues with excursion bookings when the platform experienced glitches. Her responsiveness and dedication are commendable, making the entire process enjoyable. It’s clear that the agency is fortunate to have such an exceptional agent. I cruise annually and will surely book through her again.
The agent has been fantastic. She has provided multiple quotes since I began working with her and quickly informs me about great offers. After meeting her and her partner on my last cruise, I now consider her a friend. I haven't encountered any negative experiences, so I plan to continue using the agency and working with her for years to come.
My experience with the agency was concerning. They mismanaged my booking and contacted my cruise line without my consent, leading to a transfer I didn't authorize. They were overly eager to obtain my booking confirmation number, promising support that was never delivered. I urge caution in sharing personal details with them.
I was very dissatisfied with the service from the agent. Initially, I was promised a $500 onboard credit, which was later denied despite providing written proof. Communication was inconsistent, and important details were mishandled. Friends who booked through the same agent faced similar issues. I am concerned about the representation of the agency and will seek a more reliable service for future travel.
The agent exceeded expectations in accommodating our cruise for 10 people. She answered all my inquiries, secured a great deal compared to booking directly with the cruise line, and explained everything clearly. I would gladly book with her again.
The agent was fantastic! We have booked several trips through her, all of which were great experiences. She goes the extra mile, and our cruise to Alaska was a memorable bucket list achievement. We have now booked a river cruise with her assistance.
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