Review Time
The customer service was very disappointing. The staff were quite rude and seemed uninterested in helping. I sought assistance to order some products that weren't available in-store, but they showed no willingness to assist me. My inquiries were ignored, and I was met with a dismissive attitude, stating that if the items weren't available, there was nothing they could do. They didn't even consider asking someone else or a manager for help. Even during the transaction, their demeanor was unfriendly, lacking any warmth or politeness. Overall, it was a terrible experience. I will be choosing to shop elsewhere in the future.
The customer service was appalling. The staff were rude and unhelpful. I sought assistance to order products that weren't available in-store, but they showed no willingness to assist. My questions were ignored, and they bluntly stated that if it wasn't in stock, there was nothing they could do. They didn't even consider asking a manager or another team member. Even during the payment process, their demeanor was unfriendly. I was left disappointed by the service and will not return. I will choose to shop elsewhere.
My order was not delivered on the scheduled date. A partial delivery came five days later with no communication explaining the incomplete order or any apology for the delay. I attempted to reach out multiple times for an update on my order. They did not answer calls, emails, or WhatsApp messages despite listing it as a communication option. I will not be ordering again. The service is unreliable and shows no consideration for customers.
In 2023, I had a fantastic experience when my grocery needs were met at my remote holiday cottage. They exceeded expectations by carefully packing items with ice packs and even freezing some on my request to ensure they arrived cold after a long journey. This year, when I reached out again, they initially mentioned being closed for summer holidays, but after I contacted them, they offered to fulfill my request due to similar inquiries. They prepared everything precisely as requested and were very responsive, making me feel valued as a customer. Such personal care and attention are rare today. This service goes beyond just providing groceries; it embodies kindness and reliability. I highly recommend them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kosher food delivery across the uk
krustic.com
cakebox.com
thefrenchfarm.com
blackoutcoffee.com
medicineman.is
eatiku.com.au
draysekalay.com
planetofsweets.co.uk
meatthebutchers.com
coolhog.co.uk
