baastool.co.uk

4.9
4.9 Based on 160 reviews

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Average Rating

4.9

/
5

160 Reviews

5 Star
96%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Narcissa Patterson
I'm thrilled with my baables! I ended up purchasing more!

I'm thrilled with my baables! I ended up purchasing more! The quality is outstanding – you truly get what you pay for. They arrived quickly, and the thank-you notes from this small business make you feel appreciated. Plus, everyone who sees my tree inquires about them – I'm delighted to share the word!

5
Date of experience: Dec 02, 2025
Blair
Fantastic product at a fair price - the little figures are adorable!

I absolutely adore my little figures! So much so that I purchased more! They are of excellent quality—you truly get what you pay for. Delivery was prompt, and the thoughtful thank-you notes from this small business made me feel appreciated. Everyone who sees my holiday tree asks about them—I'm happy to share!

5
Date of experience: Dec 02, 2025
Stephen Foster
Terrible customer service

Terrible customer service—I don't expect to be disconnected when inquiring about a product to ensure I choose the right size. I've received the wrong product twice, despite calling to confirm, as the sizing is quite confusing (and they change their measurement methods, adding to the confusion). If a company sends the wrong item, I would expect them to cover return costs, but they insist I pay for their mistake and then refuse to sell me the correct item. Many reviews mention rude behavior, and I'm sure they will blame the customer—I remained polite. You have nice products, but your customer treatment is the worst I've encountered. UPDATE: Your defensive response and falsehoods do not justify your rudeness. It's unfortunate that a good idea led to such a poor experience.

1
Date of experience: Nov 27, 2025
Joe Ross
We needed specific seat pads for our...

We needed specific seat pads for our chairs and armchairs. The company had the sheepskin we desired and custom-made the pads. We requested 'locks' on the armchair pads, and they were made to our specifications. Excellent friendly service and outstanding quality. They fit perfectly and are very comfortable.

5
Date of experience: Nov 15, 2025
Nexzyo
Absolutely love these items...

Absolutely love these items... my collection is expanding as they are the most beautiful pieces I have acquired for my new home. I now own a bench and two pouffes. The entire process from ordering to delivery was smooth.

5
Date of experience: Nov 13, 2025
Clare L.
Grateful for the lovely and fluffy...

Grateful for the lovely and fluffy cornflower blue cushions and rug—another excellent product to complement my collection!

5
Date of experience: Nov 11, 2025
Ellwood C.
Adore the products and very helpful...

Adore the products and very helpful and efficient service!

5
Date of experience: Oct 23, 2025
Silver Rug Review

I ordered the silver rug. It's different from my previous one; the fur isn't as long or fluffy. A bit disappointed, still lovely but has a less luxurious feel.

3
Date of experience: Oct 22, 2025
Corbin Anderson
Charming gifts!

The Highland cow head and door stops were very charming. A unique gift idea 🎁

5
Date of experience: Oct 21, 2025
Shahaf F.
Five-star everything!

I ordered a few double sheepskin rugs in the curly quality, which is stunning. It arrived quickly and beautifully wrapped. Customer service is incredibly helpful and friendly—received a lovely personal thank-you email when I ordered another rug. Highly recommend and will return!

5
Date of experience: Oct 20, 2025

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