Review Time
I'm thrilled with my baables! I ended up purchasing more! The quality is outstanding – you truly get what you pay for. They arrived quickly, and the thank-you notes from this small business make you feel appreciated. Plus, everyone who sees my tree inquires about them – I'm delighted to share the word!
I absolutely adore my little figures! So much so that I purchased more! They are of excellent quality—you truly get what you pay for. Delivery was prompt, and the thoughtful thank-you notes from this small business made me feel appreciated. Everyone who sees my holiday tree asks about them—I'm happy to share!
Terrible customer service—I don't expect to be disconnected when inquiring about a product to ensure I choose the right size. I've received the wrong product twice, despite calling to confirm, as the sizing is quite confusing (and they change their measurement methods, adding to the confusion). If a company sends the wrong item, I would expect them to cover return costs, but they insist I pay for their mistake and then refuse to sell me the correct item. Many reviews mention rude behavior, and I'm sure they will blame the customer—I remained polite. You have nice products, but your customer treatment is the worst I've encountered. UPDATE: Your defensive response and falsehoods do not justify your rudeness. It's unfortunate that a good idea led to such a poor experience.
We needed specific seat pads for our chairs and armchairs. The company had the sheepskin we desired and custom-made the pads. We requested 'locks' on the armchair pads, and they were made to our specifications. Excellent friendly service and outstanding quality. They fit perfectly and are very comfortable.
I ordered a few double sheepskin rugs in the curly quality, which is stunning. It arrived quickly and beautifully wrapped. Customer service is incredibly helpful and friendly—received a lovely personal thank-you email when I ordered another rug. Highly recommend and will return!
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