backscience.com

5
5 Based on 60 reviews

Here at Back Science™, led by our head of product development Chiropractor Dr. Rick Swartzburg, D.C., we strive to develop the latest mattress and bed technologies to help people suffering from back pain and various health conditions get the restful sleep...

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Average Rating

5

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5

60 Reviews

5 Star
97%
4 Star
2%
3 Star
2%
2 Star
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1 Star
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Very easy to place order

Very easy to place order, received very friendly assistance by staff and some personal hand holding due to the complication of the delivery. Dr. Rick is a wonderful professional and has designed a great product.

5
Date of experience: Sep 15, 2025
Alena Sessions
Very personal journey that is fully supported by the amazing people at the back science.

I called to get more information before I decided to order the back science mattress. The customer service was amazing! They were so kind and helped me pick the best mattress for my back pain. Can’t wait to receive the mattress .

5
Date of experience: Sep 09, 2025
Carole Ann Gentzel
My Back Science bed and adjustable base…

My Back Science bed and adjustable base arrived yesterday. The white glove service to set it up wasn't happening, so I emailed to see if I needed to do anything else and they told me they would take care of it, which they did that same day. I feel it would have been better if they had sent a company that would have two people to set it up, but the guy did a good enough job but struggled with the weight of this bed.I am satisfied with the construction of this bed, it seems to be very well made, it feels good and operates sufficiently, although I'm stilling learning the remote control buttons. I love that it has a lumbar setting. The head and foot adjustments are great. I ordered the mattress cover, sheets, pillows, and pillow cases and they are made superbly and feel great. The noise level of the massage is a little louder than I expected, but tolerable. They advertised the massager as a wave effect, but I was expecting the massage to go from head to foot instead of just a whole body massage at once. I would suggest not advertising it as a wave effect. I would also prefer to be able to pick if I want to massage just the bottom of my body or just the top of my body to feel the massage part at a time. Overall, I am completely satisfied with the company and the way their bed is made and the cooperation I received in answering any of my questions.

5
Date of experience: Aug 15, 2025
Lucy Ivie
I’ve been using Therapain many years

I’ve been using Therapain many years. It really works! And it’s getting more difficult to find

5
Date of experience: Jul 25, 2025
David
Easy to order experience

Easy to order experience, but didn’t give me a delivery timeline until I checked out. Other than that minor detail, it was great.

5
Date of experience: Jun 18, 2025
Rambling Review....

In the early 2000s, I slept on my stomach and began using an air bed from Sleep Something. Back then I pumped it up to over 80 and slept fine. My physician advised me to avoid sleeping on my stomach, so I trained myself to sleep on my side instead. The Sleep Something mattress only had one air bladder on each side so when I let air out so my shoulder would sink a little my hips started sinking causing back pain.In 2018 I researched and found Air-Pedic air mattress with three air bladders per side. It was perfect supporting my hips while letting my shoulder sink in. Being an air bed it had disadvantages with the changing temps. I had to adjust it every night or it would be too soft hurting my back or too hard hurting my hips and shoulders. A couple years ago I began a quest to find a non-air bed including memory foam, hybrid foam, and gel grid mattresses. None worked, so I returned to my reliable Air-Pedic.Fast forward to a couple months ago and I ran across a Back Science internet add and thought “why not give it a try.” When the mattress arrived, I observed it was from the same company as my Air-Pedic shipped seven years ago. When I first slept on the mattress my back started hurting after a few days, so I informed Back Science and Dr Rick called me back to discuss mattress adjustment options. This is when I leaned that he founded both mattress companies. Being short-sighted I began telling him that the only mattress that seem to work for me were air beds. Then he said that if we can get this bed adjusted I wouldn’t have to worry about setting the correct air pressure every night. That would be heaven I thought. He sent some different type of foam that seems to work perfectly well.Both mattresses that relieve my back pain are from Dr Rick. What are the odds? I highly recommend this mattress because Dr Rick actually tries to adjust the mattress to fit your individual needs.

5
Date of experience: Jun 06, 2025
Michael B
Customer service is excellent

Customer service is excellent. I was able to speak directly to the owner to get questions answered. Emails were responded to the same day and if I left a phone message they returned my call within an hour.

5
Date of experience: May 25, 2025
Avraham Barhom
Great info with a few main products

Great info with a few main products. Not too confusing like some other firms.

5
Date of experience: May 16, 2025
Responsive customer service

Responsive customer service, efficient transaction

5
Date of experience: May 15, 2025
Cleo L. Scott
Placing my order was was simple and…

Placing my order was was simple and uncomplicated to do

5
Date of experience: May 14, 2025

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Business Details

  • Here at Back Science™, led by our head of product development Chiropractor Dr. Rick Swartzburg, D.C., we strive to develop the latest mattress and bed technologies to help people suffering from back pain and various health conditions get the restful sleep they deserve. We are constantly innovating and pushing the boundaries of technology to bring consistent positive improvement to the lives of back pain sufferers across the U.S. In our more than 20 years of experience innovating in the industry and working directly, one-on-one with our customer base, we have been able to change the lives of back pain sufferers all across the U.S. and beyond by paying attention to their specific needs and keeping our focus on their health and well being. Scroll down to learn more about why our customers trust us with their sleep, and how the Back Science™ Bed can make a difference in your life. See more

  • email support@backscience.com
  • call +18006671969
  • language https://backscience.com

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