Review Time
We moved in approximately 3 weeks ago to the Meadow Garden's, Clacton development and from start to finish the service from Matthew Homes has been excellent. From the first moment of my wife and I popped in on a whim to the sales office where we not even sure whether we want to sell/move or not all the way to present day living in what we will consider our forever home. On that first visit to the sales office we were greeted by Kevin Huynh who greeted us warmly, was kind and considerate to our children and took the time to show us and our girls one of the houses for sale. Throughout the process, Kevin couldn't be helpful enough at every step taking time to support us wherever necessary but making each conversations light hearted and the process fun too. We were gutted to hear Kevin left for a short time, but was delighted to hear that he was back on the site. Since moving in there have been very limited, minor snags which the site managers Graham and James have arrange to be sorted very quickly and with no hassle at all and going above and beyond our expectations. Overall, my wife, children and I are incredibly happy with the service we've received from Matthew Homes and the staff on site overall at Meadow Gardens, Clacton. So all we can say is thankyou! :)
We genuinely don’t think words fully capture how grateful we are to Simone and the Matthew Homes team for helping us secure our dream home.From the very beginning, Simone treated this as more than just a sale. She understood that this wasn’t simply a property purchase for us it was our family’s future. Every conversation, every update, every viewing was handled with care, patience and real sincerity. She never made us feel like just another buyer. She listened, she reassured us during the stressful moments, and she celebrated the milestones with us along the way.Buying a home can feel overwhelming at times, but Simone made the journey feel personal and supportive from start to finish. Her communication was always clear and prompt, and we always felt like we were in safe hands.And the house itself… it’s everything we dreamed of and more. A beautiful, spacious five bedroom family home with room to grow, laugh and build memories. The light that floods through the rooms, the thoughtful layout, the high-quality finish, the garage and driveway space every detail feels special. It already feels like home.Walking through the front door knowing this is where our children will grow up, where we’ll host family gatherings, celebrate birthdays, and create lifelong memories it’s an emotional feeling we’ll never forget.Thank you, Simone, for helping turn what felt like a dream into reality. We are beyond excited to move in and start this next chapter. We would wholeheartedly recommend Matthew Homes to anyone looking for not just a house, but a place to truly call home.David & Jen
We moved in approximately 3 weeks ago to the Meadow Garden's, Clacton development and from start to finish the service from Matthew Homes has been excellent. From the first moment of my wife and I popped in on a whim to the sales office where we not even sure whether we want to sell/move or not all the way to present day living in what we will consider our forever home. On that first visit to the sales office we were greeted by Kevin Huynh who greeted us warmly, was kind and considerate to our children and took the time to show us and our girls one of the houses for sale. Throughout the process, Kevin couldn't be helpful enough at every step taking time to support us wherever necessary but making each conversations light hearted and the process fun too. We were gutted to hear Kevin left for a short time, but was delighted to hear that he was back on the site. Since moving in there have been very limited, minor snags which the site managers Graham and James have arrange to be sorted very quickly and with no hassle at all and going above and beyond our expectations. Overall, my wife, children and I are incredibly happy with the service we've received from Matthew Homes and the staff on site overall at Meadow Gardens, Clacton. So all we can say is thankyou! :)
From the very first visit to the Green Park Gardens development in Goffs Oak to exchange of contracts and imminent completion we have had nothing but a wonderful experience with the entire team. Christine initially then Dominic and Jill and laterlly Max. We had some bumps along the way which Dominic and Jill helped us through and always went the extra mile to help us across the line. We cannot wait to move into our new home. Many thanks to all involved and the smooth interaction between the sales team, W H Brown the Estate Agent and PLS Solicitors. 🙏
We love our new, first house on the White House park estate. Jackie in the sales office has been amazing all the way through, helping us and talking through each step. We have had a few major issues but these have been sorted very quickly and David (site manager) has been great in helping us. We have a few snags still but these are in hand to be sorted. Thanks all!
House thats full of mould, plasterboard beetles and booklice and when you tell the site manager he tells you his never heard of these before to just keep using bleach daily to clean it. They dig up your front garden to put a post in and they damage all your grass and chuck the mud all in your grass then refuse to fix and lie for months that they fixed. when you ask for what they are claiming the done in writing they stop responding. They make you use their solicitor and tell you, that you cant use your own solicitor, so you get rid of your solicitor then she lies what are your boundaries even after you moved in, is impossible to contact. They unblock the drains and just chuck all the rubbish in the road. You have builders spitting outside your house. Not to mentions poop pipes not even connected in the loft, half the loft insulation missing, cavity missing then the contractors turning up and being rude. Flooring needing ripped up soon as we moved in then putting all their dirty tools on your bed where you sleep with your 1 year old. The site manager becomes very annoyed and now wont even speak will send others. All the people who brought fully got no door numbers, outdoor lights, grass or concrete garden post, but all the sheard ownership and social housing did. You expect new houses to have issues but not this many it shows a lack of supervision and care. The way they get annoyed when you report problems is unprofessional.
We purchased our house 4 wks ago and we are so very happy with our new home. The customer service and after care is marvellous. We would recommend buying a Matthew Homes property over any other builder. Thank you for our wonderful home. Phil The Site Manager was so kind and extremely helpful, very obliging and couldn’t do enough to help. A valued asset to Matthew Homes. The Site is The Hedgerows Thurston Suffolk.
A genuinely refreshing experience — Amanda is exceptionalIf another estate agent opens the door and says, “Look at this very large kitchen,” or, “Isn’t that a nice window to the garden,” I think I might lose the corner plot! I have two eyes — I can work the rest out myself. And or, what I can’t stand is being interrogated during a viewing or talked at endlessly while trying to take in a home I’m genuinely considering. People need room to think, or chat to their partner! Unfortunately, these horrible habit to justify their existence seem to be the norm in the industry.This is why Amanda at Matthew Homes (Thurston) was an absolute breath of fresh air.From the moment we met, she treated the viewing like a conversation, not a performance. She pointed out the things a buyer wouldn’t know, asked thoughtful questions, listened properly and never made assumptions. She wasn’t pushy, impatient or dismissive — just genuinely helpful, knowledgeable and easy to deal with. I actually recommended her to my own estate agent because the contrast was that stark. (They didn't take it well btw)If every estate agent worked the way Amanda does, buying a home would be far less anxious and annoying experience.In the end, I didn’t purchase a Matthew Homes property simply because we couldn’t quite agree on price (the house was fantastic — my bank account less so). I’m genuinely disappointed not to be moving into a Redwing at The Hedgerows, but I am very grateful to have dealt with someone who restored a bit of faith in the humanity.Thank you, Amanda — you really did make a difference.
During the extremely protracted process of selling our own home, we maintained regular contact with the sales office in Attleborough.The majority of our communication was with and through Jackie, the sales negotiator, whose marketing and communication skills facilitated our positive outcome.Before completion we were able to view the property regularly which aided forward planning. Our post sale interactions with the site manager have also been positive and the short and minor snagging list is being addressed.We are extremely happy with our new home.
We are a recent mover into our new Matthew Homes built house on the Ashfield Elmswell estate. The contract manager James Hesketh has been superb enduring that any snagging issues were noted and action taken to correct issues. He is superb thank you so much Matthew Homes
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Matthew Homes Limited, is a privately owned housebuilder specialising in the construction of homes throughout the South East of England.
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