baiia.com.au

4.3
4.3 Based on 495 reviews

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Average Rating

4.3

/
5

495 Reviews

5 Star
72%
4 Star
11%
3 Star
2%
2 Star
2%
1 Star
12%

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sosopend
Really difficult returns

I think these suits are a decent quality, but you may want to avoid this company if you tend to need to try a few sizes before deciding. I followed their measurements guide and my swimsuit top fits great; my bottoms are MUCH tighter. The matching skirt/coverup was a total enigma -- a TON of fabric and the kind you wouldn't really want to get wet. I could not figure out how to wear it and make it flattering at all.Baiia doesn't offer refunds, just exchanges and store credits. If you're in America they prefer you use DHL to ship returns back, which necessitated a half-hour drive out of the way for me. Shipping back with UPS would have cost an estimated $80! Though, maybe I guessed the value of the merchandise wrong. I wrote $140. When I had to switch to DHL, Baiia estimated the value of the goods for me at $14. So that's what you're paying for, FYI.

3
Date of experience: Jul 03, 2023
JusDePomme
What a great fit

What a great fit! Finally i feel myself confident and even a bit sexy in swimwear. Thanks to Baiia!

5
Date of experience: Jun 27, 2023
Chas Harris
Three suits, 1 sarong and an isla skirt

I’ve ordered 3 suits from Baiia and their customer service is top notch. The bikinis are stylish, versatile, supportive, and very comfortable. I’ve completed 2 returns (DHL $25 each) due to sizing and a change of heart. Refunds are quickly processed via a gift certificate to apply to a future order. Easy peasy.

5
Date of experience: Jun 13, 2023
Ricky Barnes
They will not refund your money.

The suit was good quality but it was not flattering. That is when I discovered the company will not refund your money. They only allow exchanges and then they charge you $25 to return the item.

1
Date of experience: Jun 02, 2023
Glen Kelly
50 and Feeling Great in a Bikini???

This is the first suit I've felt confident in since puberty. From the fact that it's sustainably made, the versatility, and that I can show a bit of skin or wear it like a one-piece, I don't have anything critical to say. I had a great customer service experience (to try and find the right size). As well as fast shipping to the US. My only critique is that I look forward to being able to buy individual chest pieces so I can customize the look even further.

5
Date of experience: Jun 01, 2023
Bill Foster
Buyers BEWARE

Buyers BEWARE. This company does not do returns, only exchanges. I didn’t know this when ordering my suit- I guess I just assumed a $230 suit would be returnable. When I got the suit I thought it was the wrong fit, because it was uncomfortable. I had to pay $25 to return it back to Australia. I had a fit consultation, received my second suit and it was HORRIBLY uncomfortable. The fabric has no give. Not to mention it’s like three or 4 pieces of fabric that you’re wearing… it’s just too much. You’re not going to be comfortable swimming in this, I can guarantee it. Frankly, If you like feeling like a stuffed sausage then this is the suit for you. I begged and pleaded for a refund instead of store credit but they are making me pay ANOTHER $25 to return it again. At this point I have almost $300 invested in swim suits. They gave some excuse about how they are a small business and that’s why they don’t do refunds but I have literally TRIED to like two swim suits now and it just doesn’t work for me no matter what suit I buy. I asked if they would make an exception as I don’t want to go through this process a third time and they won’t budge. Super disappointed in the customer service and just the suit in general.

1
Date of experience: Jun 01, 2023
Odin Wilson
I bought my Baiia Swimwear AGES ago and…

I bought my Baiia Swimwear AGES ago and still get compliments for it regularly. I remember having a shipment issue that got handled super fast and with a lot of care. So definetly would recommend!

5
Date of experience: May 23, 2023
Michelle Scott
BUYER BEWARE

BUYER BEWARE! If you order from Baiia they will NOT give you a refund - store credit or exchange only!! I just spent $387 and the swimwear is not flattering on me (don't want an exchange or store credit). I'm out almost $400!!!!

1
Date of experience: May 19, 2023
Bobby
High quality and fast delivery

The suit came quickly and was just as gorgeous as the photos. It feels very secure and comfortable and I love all the options for customizing and enjoying it. The fabric is very firm and thick (as Baiia informs you), so for the first couple of wears it took a little help to get into and out of the suit but it’s softened up as time goes on. I love it!

4
Date of experience: May 16, 2023
Luke
Great swimwear

5
Date of experience: May 16, 2023

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