Review Time
Purchased a swimwear set, including bathers and a wrap. The bathers were snug but manageable; however, the color faded due to stretching. I intended to exchange them for a larger size since the wrap dress was satisfactory. Unfortunately, the policy only allows exchanges and not refunds, which posed a problem as I had a holiday planned soon after. The timeframe didn't allow for returns and reshipment, plus shipping fees added up. I returned the items, but now they claim they haven't received the package. If it doesn't turn up, I might lose everything! The $600 I spent is now listed for around $150!
The sizing doesn't align with what's shown on the website. To exchange, I need to pay over $20 for return shipping! There are no refunds for those caught between sizes, and everything is online, so trying before buying isn’t an option. It feels like a waste of money. The swimsuit is very uncomfortable and lacks quality, with sagging in areas even after sizing down two sizes. I'm really frustrated.
Their policy only allows store credit for unsuitable products, and from my correspondence, there are no exceptions. The swimwear is pricey and may not suit all body types, plus the options for spending store credit are quite limited. There's too much risk involved with this boutique.
Best swimsuit… ever. As a 51 year old I never thought I would feel confident again in swimwear but now I can’t wait to go to the beach …. Before I got my Baiia cosies, I felt old and frumpy and I’ve been hiding away for so many years. The fit is so flattering and love the variety of looks you can get 💌✨
What a nightmare 😭 Buyer beware NO REFUNDS. (they will exchange but all their stuff is crap) I decided to splurge on bathers for myself (never spent so much before) before a trip to Greece. I measured myself according to the guidelines and got advice from a 'fitting specialist' because I am usually a 12 and the size guide was saying to order a size 8 and 10 🤪 They arrived, wayyyy too small and tight so I sent them back (at my expense) with just enough time before my flight. The next set arrived and they were STILL too small. So I had to go to Swimwear galore where I found beautiful bathers I COULD TRY ON and for only $100 instead of $300. Of course I couldn't get a refund so had a bigger size shipped (again at my expense despite the fact their sizing advice is wonky AF) They are ok but gape at my butt and ARE NOT worth the money AT ALL. I was also given a 'free' kaftan for spending such a stupid amount of money and it is the most hideous thing..it's literally plastic and sweaty and like a plastic bag. The fact they will exchange their items but not refund speaks volumes.
I absolutely love my Baiia resort wear! I’m very pale so the long sleeved versions really help prevent sunburn and the high waisted bottoms are so supportive that I can even hide my insulin pump in them! So far I’ve taken my Baiia sets to Bali, Cambodia and Mauritius and I can’t wait for my next adventure with them.
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