Review Time
I was charged incorrectly for cheese and bacon rolls at my local bakery. When I raised the issue, the store attributed it to inexperienced staff and said I should have been offered a six-pack of rolls. I later sent a formal complaint via email, and while they acknowledged the issue, they offered no compensation. I followed up again but received no response. Mistakes can occur, but how a business deals with complaints is important. In this case, the issue was recognized, but responsibility was shifted to staff training, and communication stopped completely. Very disappointing service from a well-known brand. It’s frustrating that a large, profitable company wouldn't issue a refund for their mistake. I suggest avoiding such corporate entities and supporting local businesses instead.
I was charged incorrectly for cheese and bacon rolls at my local bakery. When I brought this up with the store, they cited inexperienced staff as the reason and mentioned I should have been offered a six-pack of rolls. I then sent a formal complaint via email. Their response thanked me for the feedback and mentioned it would be used for staff retraining, but no compensation was provided, even after acknowledging the mistake. I followed up for clarity but received no reply. While errors can occur, the way a business addresses complaints is crucial. Here, the issue was recognized, but responsibility was shifted to training, and communication ceased. Very disappointing service from a prominent brand. It’s frustrating that a large, profitable company wouldn’t issue a refund for their mistake. I recommend avoiding such corporate entities and supporting local businesses instead.
On Christmas Eve, I bought two loaves of bread as requested by my family, opting for them to be sliced. We had one loaf that day, and it was clearly not fresh, possibly not baked that day. We decided not to use the second loaf on Christmas due to its lack of freshness. Despite my family usually enjoying this bread, I bought two more loaves on December 31st, only to encounter the same issue. It seems that during busy periods like Christmas and New Year's Eve, they may not bake all their bread fresh, possibly storing loaves for several days, which affects quality. I’ve informed my family, and it seems pointless to spend more money on a product they refuse to eat when there are fresher options available for special occasions.
I reached out to the company's head office regarding being overcharged and the quality of their traditional Easter buns this year. I opted to send a letter since I received no response from the online form. It’s now June, and I’m still waiting for a reply. My customer service experience has been nonexistent.
This experience took place at a store in a local plaza. While the products are of high quality, the manager was extremely rude and abusive. I visited the store to buy bakery items and wanted to be served by a familiar employee. After waiting, I decided to let another employee assist me. While they were preparing my order, I was asked if I preferred to wait for the other employee, to which I agreed. The manager then pulled me aside, claiming I was making the employee 'uncomfortable.' I asked for clarification, and he accused me of being a creep and stated he’d called the police. I was only trying to give my business to an employee I trusted. I left feeling insulted and disgusted. It's concerning that a manager would escalate matters to this level. If a business treats loyal customers this way, I will take my business elsewhere.
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Since 1980, our bakers have been committed to ensuring every loaf and every bun is a delight to bake, a delight to eat and delivered through a delightful customer experience.
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