balticbeauty.co.uk

4.7
4.7 Based on 21 reviews

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Average Rating

4.7

/
5

21 Reviews

5 Star
86%
4 Star
5%
3 Star
5%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Petrina Baker
An Exceptional Experience with Outstanding Service

I discovered this platform while searching for Polish amber and found the products stunning. I ordered a necklace a few months before Christmas as a gift, and it arrived on time. After the recipient opened it, we noticed the clasp was broken. While such things can happen, I reached out to customer support, and they truly went above and beyond to resolve the issue swiftly and effectively. Their service is outstanding. I'm very satisfied with the overall experience, despite the hiccup, as the way it was handled made it exceptional. I highly recommend this for anyone seeking beautiful amber pieces.

5
Date of experience: Jan 23, 2026
Judith Butler
Outstanding Customer Support

I found this platform while searching for polish amber, and the products were stunning, so I ordered a necklace as a gift a few months before Christmas. It arrived promptly, but after the recipient opened it, we discovered the clasp was broken. Such things happen, and it's nobody's fault. I contacted the support team, and they went above and beyond to resolve the issue quickly and efficiently. Their customer service is truly unparalleled. I'm very pleased with the entire experience, despite the issue, as the way it was managed made it top-notch. I highly recommend this for anyone seeking beautiful amber pieces.

5
Date of experience: Jan 05, 2026
SR83
Consistently Positive Experiences

I've had only positive experiences. With four orders so far, the customer service has been attentive, and the jewellery is really nice. Highly recommend it.

5
Date of experience: Jan 05, 2026
Sibyl
Beautiful Amber Bracelet

The bracelet is lovely and well-crafted. The ordering process was straightforward, and delivery was quick. I also opted for the additional gift packaging, which I felt was fitting for such a lovely piece of jewellery.

5
Date of experience: Dec 12, 2025
SH83
Always Impressive Service

I was very satisfied, as always, with my jewellery choices and the careful delivery from the service.

5
Date of experience: Nov 10, 2025
Newton Johnson
Top-notch Amber Jewellery Shop

I've enjoyed shopping with this platform multiple times, and I can't praise their exceptional customer service enough. The team consistently provides thoughtful and personalized responses to customer needs, going above and beyond to offer the best support—whether for online purchases or product inquiries. They were incredibly helpful in assisting me to choose the perfect piece for my recent purchase. Their professionalism, care, and genuine passion for their jewellery truly set them apart. I'm deeply impressed and grateful for such a fantastic shopping experience every time. Highly recommended!

5
Date of experience: Nov 09, 2025
GS34
High-Quality Jewellery and Service

The green amber earrings and pendant are beautiful.

5
Date of experience: Oct 16, 2025
Frustrating Experience with Customer Service

I bought a beautiful amber ring to wear occasionally, but the stone fell out. Since my ring is still under warranty, I've tried every possible way to contact the service, but there is no customer support available. No phone number or email, and the live chat doesn't respond, despite having links that lead nowhere. The information for contacting them is absent on the website. I'm frustrated because I loved this ring and wanted a repair. I'm absolutely devastated.

1
Date of experience: Aug 28, 2025
SydanLumi
Fantastic Bracelets

The bracelets are great. I received excellent customer service when I needed to arrange an exchange.

5
Date of experience: Jul 15, 2025
Faith S.
Beautiful but Excessively Packaged

The jewellery is beautiful and reasonably priced, but the packaging is excessive. There are too many boxes and bags and tissue paper. It's too much, especially in this time of climate crisis. The service should offer two options: a lot of packaging for gifts (though a bit less would be better) and minimal packaging for personal purchases.

3
Date of experience: Jul 14, 2025

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