Review Time
I ordered a new hot tub cover from Barefoot Spas. I paid them $1072.49. I was told it would take 4 to 6 weeks to receive the cover. It has now been 15 weeks. I've called several times a day on different days to find out where my cover is. The phones only let you leave a message. I've emailed customer service multiple times. No one has called me back or responded to my email. Did Barefoot Spas go out of business? Do not trust this company
I WISH I COULD GIVE THEM A NEGATIVE! Purchased a hot tub on 6/7/25 and put a $5000 deposit down. We were told it would take about 8 weeks to be delivered. Started calling them the first week of August and went to showroom on 8/11/25 and they were out of business. Later found they closed the facility on Fort Darling Road on 6/30/25. Called, emailed and just filed civil papers to sue. We are not the only people this happened to and we are also filing with the VA attorney general's office and will also reach out to 12 on your side.
I ordered 4 items in May. My credit card was immediately charged. I called Barefoot Spas when I received nothing and was told of a supply problem. I would not have been told if I had not called. To date, I have received 1 of those 4 items. I was emailed that the remaining items were to be shipped. Nothing has been received. I repeated requested to speak with management, but to date, no calls have been returned. I sent a letter--and no response. I'm still waiting for the items I paid for in May.
Items were on back order but company responded quickly to messages and as soon as items were in warehouse representative assured me they would be immediately shipped out and they were. They went beyond duty to make sure that happened. Happy with Barefoot Spas overall.
Went to the warehouse to get items I ordered in June 28, 2025. Folks the doors were locked and the building was empty. Note on door states they are no longer in business.Paid for those items to be shipped, nothing came and my money has not been refunded. Getting an attorney, this ridiculous they have not responded or refunded orders paid upfront.
I ordered a set of headreasts. When I placed the order, the website said nothing about the items being on back order. I finally called the company to inquire about delivery date. I was then told they are running late. I feel I should have recieved an email letting me know the issue.
We ordered our hot tub on June 7th at the raceway. The total came just under $10K. We put down $5K with our credit card and the tub was to be delivered between 6 and 8 weeks. I called the first week of August several times and contacted them via email through the website. No response. On August 11th I went to the showroom in North Chesterfield and the place was empty and deserted. They never delivered and kept our $5000. I have reported them to the bank and BBB. Going to file two civil suits next week against the companies and the owners.
The plumbing glue joints on your Spa still covered under the 5 year warranty was denied for repair. This company builds a subpar product and then doesn’t stand behind them. Not unexpected from a third rate company that hustles customers at fake trade shows.
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Barefoot Spas is one of America's leading hot tub and swim spa brands. Manufactured in Chesterfield, Virginia, our diverse product line is sure to have the perfect spa, hot tub, or swim spa to meet your family’s needs and budget. We are family-owned and operated and have been working together for years to bring joy and relaxation to the backyards of our neighbors far and wide.See more
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