Review Time
I have an issue with a 760mm quadrant shower enclosure I purchased in which the doors don't provide a seal when shut due to the glass on the doors not being straight. When the doors are brought together there is a gap at the top and the bottom of where the doors meet. I have emailed the company on two occasions with photos to try resolve the issue and have also tried calling them with no response whatsoever. I would be very grateful if you could get back to me. Invoice/order no. 1045/061025/48 Many thanks.
Avoid like the plagueI had purchased a large item to the cost £449, it wasn't going to arrive within the sites estimations, I had an additional 2 day window, I was informed it wasn't going to be delivered in that time frame so I requested a refund to which I've received no response, the item did arrive so I refused to take delivery as I had already bought and installed an alternative.Now like many of the other reviews, I am being ghosted in a loop of failed web chat, no phone number and ignoring emails even though they are opening themHis other companiesShowerdoorStore.co.ukToiletSeatStore.co.ukMarinePlyStore.co.ukWallPanelStore.co.ukShowerTrayStore.co.ukShowerDoorStore.co.ukRadiatorStore.co.ukGoldTapStore.co.ukBathScreenStore.co.ukMFTStore.co.ukFencePanelStore.co.ukElectricBikeStore.co.ukWoodenLetterStore.co.ukAquaCloak.co.ukBritanian.co.uk
Part of my order was not delivered, have reached out at both available email addresses multiple times, first about completing the order and then about a refund for the part never supplied, and there is no response from them even though it has been over a month since I contacted them the first time.
Ordered Front and End panel. Front panel floor sealing strip was damaged. Both front and end panels had slight warping/cupping. Followed Aquacloack guidelines and lay flat on floor and acclimatised to room. 6 days later still have slight warp. Both panels look nice and modern. However, I have emailed the sales team on 4 occassions and submitted an online form informing them of the damaged sealing strip and my concerns over the warping/cupping on both panels. Have had no response whats so ever and these panels were not cheap either. - not sure the description on their website meets my expectations - "luxury British made panels manufactured from quality materials with great workmanship offering great value for money!" I would not recommend these panels or using Bath Panel Store due to the lack of customer services.
I have an issue with a 760mm quadrant shower enclosure I purchased in which the doors don't provide a seal when shut due to the glass on the doors not being straight. When the doors are brought together there is a gap at the top and the bottom of where the doors meet. I have emailed the company on two occasions with photos to try resolve the issue and have also tried calling them with no response whatsoever. I would be very grateful if you could get back to me. Invoice/order no. 1045/061025/48 Many thanks.
No one ever picks up the phone. I have been trying to telephone you as my fitter is here trying to fit the bath panel. It is extremely warped and it has been in the same building acclimatising before fitting. I have emailed you, I need a call back or I will be writing further reviews on social media.
I'm very pleased with the two piece bath panel supplied by this company. It is exactly what I wanted to complete the bath installation in a refurbished bathroom. Some of the negative reviews were of-putting but I'm pleased I went ahead with my purchase. The panel was manufactured to order and the company kept me informed on the progress of my purchase and delivery was spot on the day requested. Received well packaged to avoid damage. Good experience all round.
AVOID THIS COMPANY. They took our money in good faith. Gave us a delivery date, then said no we cannot deliver it and gave us no option to find another courier, just said they will refund the money. Wasted our valuable time. We have people coming to stay and the bathroom looks a mess. Now we won't get one in time. My Husband is fuming. Shoddy service. Let's see if they give us our money back...
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We offer the best selection of quality bath panels and accessories in the world. Our Aqua cloak bath panels are manufactured by us in our own UK factory using the highest quality moisture resistant MDF with the finest high gloss, super matt or wood grain finishes and are available in standard and made to measure sizes, in a variety of thicknesses for straight, corner, offset and P or L shaped shower baths, we can supply colour swatches for you to review in your own home to ensure you get exactly the right finish. As well as selling direct to the general public we are also trusted suppliers to the UK's top Hotel Chains, Construction Groups, Bathroom Showrooms, Plumbers Merchants etc. Trusted by the tradeSee more
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