Review Time
I experienced exceptional support. The decorative dish I ordered had a defect. I provided a photo to the support team, and they promptly sent an apologetic email and replaced the dish right away. The service was very helpful, fast, and efficient. The replacement is flawless and arrived just in time for the holidays.
Outstanding customer support. The trinket dish I ordered had a defect. I sent a photo to the support team, and they quickly responded with an apologetic email and replaced the dish without delay. All very helpful, prompt, and efficient. The replacement is perfect and arrived just in time for the holidays.
I ordered a decorative lantern well in advance for a friend's birthday. Initially pleased with the product's quality and design, I soon noticed a crack in one of the ears. I emailed the company to report the issue, and a replacement arrived the next day. I was impressed with their quick response! Unfortunately, the second lantern also had a cracked ear. I contacted them again about a potential faulty batch and was promised another replacement. It arrived just before my friend's birthday, but once again, it had damaged ears! Frustrated, I requested a full refund, which was processed promptly. I also asked for management to be informed about the subpar product. Now, I still need a gift for my friend and feel disheartened by the whole situation. I’m left with a collection of broken lanterns on my counter. Such a letdown from a company I once respected.
DO NOT…I repeat DO NOT purchase one of the luxury throws currently listed for £48. Mine arrived today and is the cheapest, thinnest throw I have ever seen. I can see through it, it’s that flimsy. I have called and emailed the company requesting a free return and full refund. There were several items I was considering buying (including one over £1800), but I won't be purchasing anything else again. I will update this review once I hear back about their customer service. Sending such a poor-quality product for £48 is absolutely unacceptable!
DO NOT…I repeat DO NOT purchase one of the luxury throws currently listed for £48. Mine arrived today and is the cheapest, thinnest throw I have ever seen. I can see through it, it’s that flimsy. I have called and emailed the company requesting a free return and full refund. There were several items I was considering buying (including one over £1800), but I won't be purchasing anything else again. I will update this review once I hear back about their customer service. Sending such a poor-quality product for £48 is absolutely unacceptable!
I ordered an island, but upon delivery, it didn’t fit in the intended space. I reached out, and the service was fantastic. They handled the return and refund without any hassle. Unheard of - and exceptional customer care. I will be ordering again.
I ordered an island, but upon delivery, it didn’t fit in the intended space. I reached out, and the service was fantastic. They handled the return and refund without any hassle. Unheard of - and exceptional customer care. I will be ordering again.
Claim your business profile now and gain access to all features and respond to customer reviews.
