Review Time
Both locations had the least helpful staff I've ever encountered. There was no concern for a genuine issue regarding a product bought at the store. I was sold an adapter that doesn’t fit with a service station air pump, despite the assistant manager's strong assurance that it would work after I inquired three times. I look forward to going back to the store just to express my frustration.
Both locations had staff that were extremely unhelpful. There was no interest in addressing a genuine issue with a product purchased at the store. An adapter was sold that didn’t connect with a service station air pump, despite the assistant manager's overconfidence that it would. After asking three times, I left feeling frustrated. Looking forward to returning just to express my disappointment.
I attempted to order a gift card for my brother in Australia, spending nearly an hour trying to complete the process. The website was incredibly slow and troublesome, leading me to give up. It's disappointing as I was ready to spend a significant amount.
Living in the area, I usually bought my fishing gear from a local shop, but after a bad experience with a product, I decided to try another option. When I had an issue after three months with a reel, the service team promptly replaced it and even offered a discount on an upgraded model. Recently, I had another incident, but once again, they provided a new rod without hesitation. The staff are truly dedicated to helping customers.
This large corporation does not list a contact form or email on their website. Additionally, I've observed some employees exhibiting concerning behavior. There are also issues with defective products that could be dangerous, especially in remote areas. Caution is advised when purchasing from this company, as their lack of accountability for customer feedback is troubling.
I am writing to express my deep disappointment with the poor customer service I encountered at the store. After previously having no issues refilling a gas bottle, I was met with refusal due to a claimed lack of a date. Despite providing proof of the inspection date, the staff remained dismissive. After driving for half an hour, I left feeling infuriated. I later resolved the issue at a different store, which was a much smoother experience. This incident has led me to reconsider visiting again.
This company provided one of the worst online shopping experiences I've encountered. A simple typo in my address led to them claiming they couldn't rectify the issue, resulting in the item being delivered incorrectly. Their customer service needs significant improvement.
This company has a chaotic order process. They took my order and money, sent a confirmation email, and then later notified me to pick up my order, only to find out it was out of stock. It's a frustrating waste of time, and now I have to wait for a refund that I’ll likely have to chase.
My first experience was quite disappointing. I signed up for an introductory voucher but missed the qualifying purchase by two days. When I reached out to customer service for a possible exception, I was met with a firm refusal. This has left me with a negative impression, making me unlikely to shop here again.
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BCF stock a wide range of boating, camping gear and fishing equipment both online and throughout Australia with over 100 stores nationwide, making BCF Australia's top outdoor retailer.
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