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I got a promotional email from benihana regarding a promotional wagu six course offer. There was no mention of price in the promotion. I called the restaurant and they said a bunch of people were calling asking the same questions.I was. Whoever the marketing genius was did not mention any pricing which is beyond ridiculous. And they had to place me on hold and tried to figure out what the price it was. Absolutely ridiculous why they would not include any pricing?When you go to the if site other items are priced. Kind of disappointed that I had to waste my time.And I wonder how many other people were annoyed because of the same reason that I was. No wonder why things are the way they are today.
I booked a dinner for my daughter’s birthday and noted this at the time of booking, but unfortunately it didn’t feel particularly special when we arrived. I had to remind the lady at the front desk about the occasion and had to ask for things like the little baseball caps. I also had to ask for my daughter’s name to be added to the screen—it would have been nice if that had been done automatically as part of the birthday booking. These small touches really matter, especially for a child’s special day.That said, I really want to commend Rojanol and Cezar—they were fantastic. Both were incredibly attentive, polite, and made us feel genuinely welcome. Their warm energy really stood out and helped turn the evening around. Huge thanks to them for making the experience more enjoyable. Food was tasty fried rice was superb!
I was excited to try this place as it looked good from the website.My friend & I went to Covent Garden turned up a little early & was seated straight away which was great, a table of 8 we were, the lovely waiter explained the menu & took our drinks order.Once the table was full with the other guests the waiter took our order then the chef came out about 5mins after.At 1st he was all happy doing his poor tricks & started to cook the food.We were given onion soup which wasn't bad & salad.Then the main food started to be plated, the chef counted how many bits of prawns we received, I got 3 pieces so basically 1 whole prawn, 1 scallop, a small piece of lobster tail....I couldn't believe my eyes.We were given a small bowl of garlic & chicken rice which was the only thing that we was given a decent amount off.We also had a very thin slice of salmon which I've never seen in my life. We ordered cocktails & we would like to know where on earth was the alcohol that was supposed to be in them...they tasted of a fruit drink not a alcoholic drink.We are very disappointed with how much we paid for a meal to what we actually received.No fault to the waiter as he was lovely. After this terrible experience we also ended up with a funny tummy.The only good thing was the bottle of champagne we ordered.Unfortunatley I would never recommend this place to anyone.
I recently dined at Benihana and had a fantastic experience, despite a rocky start. Our 8:00pm reservation didn't translate to an 8:00pm seating, unfortunately, and we weren't seated until 9:15pm. However, once we were seated, our waitress Jade took exceptional care of us. She was personable, accommodating, and made sure we had everything we needed.Our chef, Mauricio (Maury), was the real showstopper! He cooked our meal to perfection and created an electric atmosphere that had our entire party laughing and having a great time. The food was top-notch, and Maury's skills and charisma made the evening truly unforgettable.While the reservation process could use some improvement, the exceptional service and culinary experience more than made up for it. I'd highly recommend Benihana, and specifically ask for Jade and Maury!
"Disappointing dinner at Benihana's in Beachwood, Ohio. Food left sitting on grill for over 20 minutes, overcooked and cold. Cook cooked rice 1st with a very small portion of vegetables which was for a full table of 8 people. Then cooked each order separately after serving rice to entire table. Food was overcooked after being left on grill while preparing each entree separately. Cook was extremely rude when asked about orders which were the same, yet some had very small portions which did not compare with the other orders. Cook refused to apologize or offer solution. Unacceptable service and subpar food. 1/5 stars."
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