Review Time
Extremely poor customer service received from a member of the office staff, having raised a concerning and very disappointing recent trip which involved the safety of everyone on board. Having used this company for over 15 years, it’s a shame I can no longer support them.
Not my experience. But just heard from my mother about allegedly being robbed on the bus while she fell asleep. Her handbag was opened and money and jewelry was taken. The bus service does not appear to be interested. But I would like to warn people, especially elderly ladies, that they may be targeted on this service.
I would just like to say a massive thank you to berry’s coaches! Me and my mother travelled from Yeovil to London Hammersmith in the morning (today, Saturday 20th July). There were replacement buses, changed tube routes and busy traffic so we missed our booked return coach back to Yeovil.I asked on the off chance if the coach parked up in the same bay was going to Yeovil and they said no. I overheard it was going to Glastonbury and wells so asked if it was going to Yeovil they said no but the closest they could get us home was to street.I was so relieved and could cry with happiness due to me and my mum not knowing how else to return to Yeovil. We managed to get seats on the coach and was very happy with the service!Thank you so much!
Cannot rate this company highly enough. Have travelled with them to London several times and never had an issue. Their buses are modern and always clean. The staff are very friendly, professional and efficient. Would choose this transport above rail travel.
Berry’s Coaches are very pleasant with clean coaches and lovely staff. I usually book online but I called the office today to book a last minute senior seat for my mother. Alex was incredibly efficient and kind. I am so grateful for such excellent customer service. P.S.Thank you for having yummy drinks and snacks available for purchase. It is much appreciated!
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