Review Time
So firstly never used berry’s and always just gone for the “big” companies. Have to say I will always use berry’s where possible now. So much more features on the bus and I believe my ticket was cheaper (if not it’s practically the same) We had a host who made it that much nicer to travel offering drinks and snacks as well as checking on customers. Props to both host and driver of the “SF01” returning from London on 08/6/24 at 19:00 didn’t catch their names but they deserve absolute credit for my experience.
This review is primarily based on one Berry's Coaches employee, only nonetheless it is one's personal travel experience.Earlier this year I was subjected to the unfortunate misfortune of being accused of eating *hot food and specifically *chicken twice** by the host on board(Heather) via the London to the West Country service(evening). ie on two separate occasions on the same London to West Country service. On the subsequent journey I knew in my heart I was the unfortunate scapegoat for Heather for some reason unbeknownst to myself & also sadly terminate one's loyalty custom to a local service business provider.* FYI, I personally have a preference for cold or room temperature food and wouldn't dream of subjecting my fellow co passengers with this faux paux, personally(as a generally personal rule for myself I rarely like to eat on board a vehicle such as a coach journey unless I have missed meals but have a preference for a cold veggie salad and or an apple🍏).Another thing worth noting here is the fact I have not eaten chicken since the early nineties(when pub grub was genuinely at it's v. best with 100% homemade food ie roast unlike the ubiquitous pre manufactured ping food that you often encounter nowadays) as chicken isn't a part of my chosen lifestyle, personally.Naturally, as an unfortunate scapegoat of Heather(on more than one occasion) I did feel uncomfortable to be on that specific coach as a v.loyal paying customer to report both incidents and most importantly end my support to what essentially was a real gem of a local business service provider as a non driving female and mother but fear gets in the way as always yet I think it really is my duty as a decent citizen to inform honestly & accurately the truth and actual 100% facts(I personally do not appreciate folks that can falsify and distort the truth to save themselves from the real consequences of their actions - unfortunately we do find ourselves in a crook's paradise in 2024 to know folk seldom seem to have any sort of moral obligation & Divine conscience any more as opposed to an altogether different era where Sunday was sacred enough to cease trade and community was ubiquitous(I don't think Modern Tech & social media helps matters).FYI : I did notice someone(male passenger I think) on both occasions eating hot food on board twice(I have an accute sense of smell) but it wasn't me, I also carry a stainless steel waterbottle with me as I tend to get dehydrated when out and about(this coach journey is no exception). On a positive note the hosts on board Berry's are generally & genuinely lovely and professional employees with the exception of one(honestly feel she had issues with myself, personally 😢)so don't let that put you off just because of my personal Berry experiences with a certain Berry's host, it was just unfortunate for me.
Fab - only knocked a star off as booked table seats which we only ended up getting on the way back - there were none on the way out (you pay a tiny bit more for table seats) more irritating than "I want a refund" as you only pay a wee bit more. Also the numbers we were sent for seats seemed to not correspond at all with the coach - ok if it's not very full but could cause problems on a busier day - devil is in the detail etc
The coach staff are great.especially Andy who does the tickets on the coach. I usually book tickets online and that is fine. On the occasions I have had to phone the office. Their staff have been excellent The vehicles are very comfortable and clean Really can’t recommend berrys coaches more highly. Jasper
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