betterhearing.com

1.4
1.4 Based on 20 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.4

/
5

20 Reviews

5 Star
10%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
90%

Filtered Reviews

Filter Reviews

Review Time

Samuel Harris
Grateful for Trustpilot's Help

I was about to order hearing aids when I decided to check Trustpilot. I'm so glad I did, as it saved me from a potentially bad experience. Thank you, Trustpilot!

5
Date of experience: Aug 31, 2025
Eva Clark
Excellent Hearing Aids!

I ordered the updated hearing aids, which arrived quickly. After receiving a defective unit, the company’s support team was fantastic while I awaited a replacement. These aids are incredibly comfortable and effective. I've tried many brands over the years, but these are the best!

5
Date of experience: Aug 28, 2025
Julien Coleman
Unsuitable Hearing Aids

I purchased hearing aids, but they caused ringing in my ears, worsening my tinnitus. I contacted the company for a return, but the process is complicated and costly. I'm feeling quite frustrated.

1
Date of experience: Aug 25, 2025
Roy Knight
I fell for this scam.

After charging for 12hrs as recommended one squealed all the time and the other one did not work and charged indicator did not illuminate.Absolute rubbish consigned to bin.All advertising for this company should be BANNED as it is not true.

1
Date of experience: Aug 17, 2025
David Murgatroyd
I purchased a pair of "Better Hearing " Aids

I purchased a pair of "Better Hearing " aids after having read the Advert on Google. I expected my order to be sent from the advertising company Ozzi Home based in Shirebrook Notts here in the Uk. No, I expect having taken their cut, merely pass your order to a company in China who despatch the aids to you.If you find the aids unsuitable and wish to return themguess what? one has only one option but to return them to China. The aids themselves seem well made but how reliable? only time will tell. A bit of a scam I think. My advice, do not fall for Ozzi Home's gleaming advert on Google. I returned them to the Ozzi Home address in Shirebrook and guess what?they have simply returned the aids back to me.David Murgatroyd Dorset.

1
Date of experience: Aug 14, 2025
John Schnaitman
THEY DO NOT RESPOND TO EMAILS ON THEIR…

THEY DO NOT RESPOND TO EMAILS ON THEIR OWN SITE. THIS COMPANY MUST BE A SCAM.

1
Date of experience: Aug 11, 2025
Doug Johnson
DON'T EXPECT THE GUARANTEE TO BE HONOURED IF YOU OPEN THE BOX!!

Paid $186.00 to include the upgrade. Hearing aids received fine and well packed. Opened VERY carefully to preserve any packing. I have poor hearing but the advertised guarantee seemed OK. Having tried the aids for a week or so (and well within the 90 day guarantee) I was not satisfied because they were actually worse than my current NHS aids. On contacting the company I was informed that the guarantee would NOT apply because I had opened them!!! The company offer $10 as a "goodwill compensation" and stated that I did not need to return them at my expense. They then raised their offer to $58.00. DO NOT EXPECT ANY GUARANTEE TO BE HONOURED BY THIS COMPANY! I CANNOT RECOMMEND THESE AT ALL!

1
Date of experience: Jul 18, 2025
Jeb Foster
I have not received anything yet

I have not received anything yet. Please return my money £86 and £58. I have been been scammed. IM 85 AND I CANNOT AFORD TO LOSE THIS PRODUCT.

1
Date of experience: Jul 12, 2025
Xavier Harris
Do not order Hearing Aids- no refund on not being satisfied or if you have opened the package.

Despite reasonable reason for not wanting these hearing aids I have not been refunded even though I advised them 12 hours after paying for them. I have no use for the hearing aids and already have top of the line hearing aids worth $6000.00. The advertising promises are not true. I asked them to stop the order and the response is - “it’s already on its way”. Yet received a message the next day saying my product was being packaged.Don’t be an idiot like me. Don’t fall for the advertising promising something they can not deliver. The customer service is terrible.

1
Date of experience: Jul 01, 2025
LW61
I bought these a couple of months ago…

I bought these a couple of months ago but they have not been working for the last 2 weeks they are charging but no hearing from the aids nothing at all it's like they just stopped working so much for a great hearing aid j foster 39 Osborne crescent dumfries

1
Date of experience: Jun 27, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More