betterhearing.com

1.4
1.4 Based on 20 reviews

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Average Rating

1.4

/
5

20 Reviews

5 Star
10%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
90%

All Reviews

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Review Time

Irma Brooks
Poor experience with my hearing aid order

I initially ordered the basic hearing aid and later upgraded to a higher model. While I received the first one, my card was charged for the upgraded version. I never received an email confirming shipment, nor did I get the product. I reached out multiple times for assistance, but all I received was a suggestion to track the shipment, which I had no information on. I haven't received any updates from them lately.

1
Date of experience: Dec 13, 2025
Francine Anderson
Hearing Aids Not Delivered

I placed an order for hearing aids and confirmed my payment through my credit card statement. However, the aids never arrived. I'm still waiting for a response or the delivery. I advise others to thoroughly check reviews and the reliability of the company before ordering. Initially, they seemed reputable, but I now suspect those positive reviews may not be genuine. I'm considering escalating the issue if I don't receive my order soon.

1
Date of experience: Nov 03, 2025
Ida R.
Return Process Is Complicated

My mother ordered hearing aids that turned out to be ineffective. They insisted the package must remain unopened for returns, which was confusing. They offered partial refunds or an expensive return option to Asia. After escalating the issue with her credit card company, she received a full refund within hours. I suggest avoiding this company altogether.

1
Date of experience: Nov 03, 2025
Lauretta Foster
Stay Away from This Company

I ordered hearing aids after watching their promotional video, which stated they could be returned for a refund if unsuitable. Unfortunately, the aids didn't fit, so I requested a return. Instead of helpful responses, I received offers to keep the aids for a reduced refund. After realizing I might not get a full refund, I reluctantly accepted a much smaller amount. I'm now out nearly £70 with aids I can't use. I strongly recommend avoiding this company.

1
Date of experience: Oct 17, 2025
Kane Johnson
Misleading Advertisements

I received an advertisement that appeared to be from a reputable source promoting a hearing aid. However, there is no record of this promotion from the original source. Be cautious.

1
Date of experience: Oct 15, 2025
Annie Fisher
Product Never Received

I ordered a basic hearing aid and later upgraded to a better version. I received the initial product but was charged for the upgrade without receiving any shipping confirmation or the product itself. Despite multiple attempts to contact them, all I received was a suggestion to track my shipment, which I had no information for. I haven't heard back from them in a while.

1
Date of experience: Oct 14, 2025
Leo Brooks
Scam Alert!

This company promotes their products heavily online, claiming satisfaction guarantees. However, my experience shows that their products are ineffective, and if you return them, they claim the guarantee is void if the package is opened. Fortunately, my credit card provider helped me get a refund. I strongly advise avoiding any association with this company.

1
Date of experience: Oct 07, 2025
Noam T.
Contact Your Card Provider

Dealing directly with the company has been unproductive, as their customer service does not align with their refund promises. I recommend going through your credit card provider for a potential chargeback. I received my full refund this way. Best to avoid the company altogether.

1
Date of experience: Sep 26, 2025
Horace R.
Frustrating Experience with Refund

I ordered hearing aids and returned them immediately as they were not suitable. They confirmed receipt and promised a refund within 7-10 days, but a month has passed without any refund. I've contacted them multiple times, and my credit card company has now filed a dispute. I recommend researching thoroughly before ordering from this company.

1
Date of experience: Sep 10, 2025
Grant Wilson
Fell for the Scam

I was misled during my order for hearing aids. Although I was told my original order would be canceled, I never received my refund. I'm dissatisfied with the aids and will seek a refund, but I'm struggling to get the company to honor the cancellation. Their advertising is appealing, but I advise everyone to be wary.

1
Date of experience: Sep 02, 2025

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