Review Time
Items arrived swiftly and were securely packaged. I encountered an issue with my order (my mistake), but the support team resolved it promptly. The convenience of online ordering saved me from waiting in line. I'm very pleased!
The Christmas cakes I sent as gifts were well received. However, the order confirmation arrived late, leading me to believe the transaction hadn't gone through, so I placed the order again. When I attempted to cancel the duplicate order, the site bot wouldn't permit it. This is why I rated it 4 stars.
The best bakery around. Exceptional quality that always delights. From rich pastries to artisanal sourdough… flawless every single time. And let's not forget the heavenly holiday cakes that capture the essence of Christmas.
What a shock at the café! Given the company's reputation for training in hospitality, our experience was jarring. We felt unwelcome and unassisted. Entering through the shop, we were told we couldn’t access the café from there, despite being next to the tables. We had to go outside in the rain, walk around to find another entrance that required staff assistance. Just as we were about to leave, a staff member opened the door. We allowed another couple to be seated first, happy to wait. After being shown to our table, given menus, and informed about specials, we awaited our order. Two adjacent tables were cleaned and re-seated while we continued to wait. A waitress asked the last seated couple if they had decided, but they hadn’t. She then went to the next table with the same inquiry. We were still left waiting with no drinks or meals. Feeling this was a poor experience, we chose to leave. The couple we let go ahead were already enjoying their hot meals. It was a disorganized experience, especially with so many staff present. Very poor management.
A fantastic presentation box, beautifully packed and Fruit cake and stollen look superb. A gift for my mother for Christmas and she is so looking forward to eating both cakes. They both look and smell amazing. I am so happy with this truly wonderful gift. I would recommend Betty's.
The royal icing on the Christmas cake was of exceptional quality. This marks my second year ordering, and I plan to continue for many more. The cake was well packaged, arrived without any damage, and was delivered on time by the courier. Highly recommended.
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We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
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