Name: buywinesonline.com
Telephone: 000000000
Rating: 4.4

Pamela Guest

Frustrating Experience with Order and Shipping

I purchased 20 bottles of wine with the intention of sending them to New York. However, when I used Apple Pay, their system mistakenly changed the shipping address to my billing address, which is incorrect. This software error is the responsibility of the vendor, not the customer. Although they acknowledge the problem, they refused to resend the order to the correct recipient and instead wanted to charge me again for proper shipping. Their unwillingness to rectify their mistake is disappointing. I canceled the order and will dispute the charge; they can arrange for FedEx to pick it up. Terrible customer service—I will not use or recommend them again.

Date of experience: Dec 22, 2025

Kevin Donnelly Guest

4 months ago

Very good experience

Very good experience ! I used the wrong delivery address and Kristina took care of my problem . Thanks

Date of experience: Oct 27, 2025

Ira S., Guest

4 months ago

Great pricing and most service!

Great pricing and most important customer service.Kristina was a big help, let me know my delivery details and answered all questions in a timely fashion.Really appreciated the service!

Date of experience: Oct 23, 2025

Greg S Guest

4 months ago

One Of The Best Online Retailers Around...

Excellent & highly versatile selection, very fair & competitive pricing, super-friendly staff (especially Haley), super-fast shipping, and a great business to deal with for your fine wine needs (at all price-points). Nick is also very helpful, courteous & accommodating. Highly recommended. A+ and 5-star business. Check them out...

Date of experience: Oct 15, 2025

Louise Jeffers Guest

4 months ago

Loved buying wine from this store

Loved buying wine from this store. Top notch customer service before and after the sale.

Date of experience: Oct 14, 2025

Bob Mattes Guest

5 months ago

arrived on time

arrived on time, no broken bottles, exactly what I ordered. good job!!

Date of experience: Oct 03, 2025

Norene Miller Guest

5 months ago

Easy to do business with

Easy to order. Orders always on-time and as requested. Customer Service is responsive and flexible.

Date of experience: Sep 29, 2025

Scott Rader Guest

5 months ago

Lupe from customer service made my…

Lupe from customer service made my experience good. My original shipment is somewhere lost in the universe and she was very helpful in getting it to be resent.