Review Time
I chose Biddulphs out of 5 or 6 others. The quoted price was surprisingly lower than most. The cheaper ones had bad reviews, yes I did check all the others to see what people say about them. Also the correspondence between Marie-Louise was precise and easy to understand. Pickup was on time and the guys took care with my stuff. The off load was smooth and on time. Everything arrived in perfect order. Thank you Biddulphs
Sincere thanks to the entire Biddulphs team who dealt with our move for what has been an amazing experience! From Lucas and the team who dealt with the packing and removal in SA with the utmost care, friendliness and professionalism, to Chantelle and all in the admin office who handled monthly paperwork with accuracy, and finally to Verona a heartfelt thank you for your professionalism and for always making us feel like we were in good hands. We were!
I have just moved back to Canada from South Africa. I have moved to or from South Africa 3 times in my life. I used Biddulphs from South Africa this time. The Biddulphs staff broke several items of antique furniture. Numerous other items were so badly damaged by poor packing that they are no longer useable. Most of our jewellery was stolen. The Operations Manager later attempted to evade responsibility for the theft, by suggesting that we should not have packed the jewellery at all, but kept it with us. This was a contradiction of the instructions that the branch manager had given us beforehand. All packing was carried out by Biddulphs or packed according to their instructions. We identified a suspect to Biddulphs and explained our reasons for suspecting him. On Biddulphs request, we reported the matter to the South African Police Services, so that Biddulphs could start their own investigation. We were subsequently told by the South African Police Service detective who was allocated to the case that Biddulphs had conducted their own internal investigation in a way that prevented the SAPS from further investigating it. I regard Biddulphs actions as an attempt to hide the perpetrator and avoid blame. The shipment was then delayed over a month, with attempts being made to blame this on the a blockage of the Suez Canal. This event only took place after our belongings were supposed to have arrived in Canada and is another attempt to evade responsibility for their own actions. They are a dishonest and irresponsible company and should be avoided at all costs.
APPRECIATION FOR GOOD SERVICEI want to take the time to thank you for the good service your company provided us. My wife and I sincerely appreciate your customer service, how you are always available to handle challenging issues and the professional way you conduct business.We were highly pleased with the efficient and hard work provided by your transport teams from our home in Pietermaritzburg to the storage facility at St Helena Bay.Special thanks to Donovan as Team Leader for ensuring that the off-loading process was carried out speedily and efficiently. He was very friendly, talkative and kept a steady conversation with my wife and I throughout the off-loading process. The gentlemen that were off- loading, worked hard with no time wasting at all. They worked non-stop until all the goods were off - loaded and properly packed away.Please pass on our gratitude to Donavan, Mervin and the team for carrying out their work so well. It is a good case of professionalism in your business.We will certainly recommend your company to others who would want to avail themselves of your service. We hope that this kind of service will be present permanently in your company as this is what customers want to have.Once again, we would like to express our personal gratitude to you and your team for your honest, efficient and hard work.Thank you.Yours faithfully,Clive & Fiona Harrod
I recently moved my household contents to storage using Biddulphs. The sales staff (Deoliza) was efficient and helpful and supplied a quote the same day that I submitted the inventory. Shortly after I confirmed acceptance of the quote I received an email from the operations team confirming the date of the move. On packing day, Lucky and Doctor were courteous and gentle with my things as they packed and wrapped. On moving day the whole team was great, and supervised by David, who remained onsite all day. The team was professional, friendly and I felt as if they treated my items with care and respect. Thank you to Ryan Gibbons, CEO, for your reassurances and for the call on the day to see how it was going. I look forward to receiving everything back in ship shape condition from storage when we find our new home. Thanks Team Biddulphs - I would recommend you guys to everyone. Not to mention that your pricing was extremely competitive for such a big name in the business. Lastly, I also want to mention that it is such good practice to see that you hire disabled people as part of your moving team (a hard of hearing person). I was truly impressed by it all.
We used Biddulphs for our relocation to the UK. They were the second lowest quote but having used them before and based off that experience we decided to use them again. We were locating right as the lockdowns etc were taking place in SA and so it was an extremely uncertain and not business as usual. Biddulphs were excellent in the communication, planning and execution of the move. Plus our goods were in storage for 6 months (due to border closures). When we received our house contents in the UK 6 months later the delivery was on time as communicated and we did not have one breakage. I would recommend them to anyone.
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