Review Time
most of my gold jewellery was stolen from the packers while they were packing up my house and packed our stuff horribly and most things ended up being destroyed boxes also weren’t wrapped properly which caused things to get in just horrible and disgusting human beings a service disgusting
The Biddulphs team packed and transported our furniture from South Africa to the UK. We were impressed from start to finish with the quality of their service - friendly & professional team members, brilliant care placed in packing and transporting our special items and ongoing communication throughout the process.
Please understand that I can't find a sufficiently honest way to express how bad Biddulphs is! It may just be the consultant on the garden route but they do not have a clue about the importance of there cargo! Communication is key and one should not have to threaten to get a reasonable response and the planning of how they ship is shocking!My suggestion.... If you are relocating and value having your household around you.... Look elsewhere!
We moved from Bloemfontein, South Africa, to Brisbane, Australia, in October 2021, and Biddulphs collected our things that same week.Biddulphs was absolutely useless with our container. Not only did it take more than a year for us to get our container, but there was a box missing and Biddulphs made it as inconvenient as possible to claim our insurance. Also, the insurance they sold us for R2200 was worthless, so it didn't even pay out.Things were bad from the start because a few months into the process they asked for an additional R6000 because of 'unforeseen costs' - which should not be the customer's problem.I hate them and would not recommend that anyone use them.
I was due to move to the UK and Carlo Brown from Biddulphs was really super helpful and patient at this very stressful time. He patiently answered every email and query and called me back every time I asked him to - which was many times! He really provided the best of customer service and never made me feel as if I was bothering him at all. The moving team were super professional friendly and helpful and very considerate and tidied up everything after they left.In a bizarre twist I ended up not leaving and Carlo was very helpful in getting the information to me to have my packed goods returned to my flat
Packed up my house in South Africa on 29th July last year……. STILL waiting for various items of furniture to arrive in UK, even though I paid for everything to go into the same container!! To add insult to injury, when I unpacked the boxes (sealed by “packers”) that did arrive, several valuable items were missing. Don’t trust them on any level…….
We just moved from RSA to Italy.Biddulphs door-to-door service was excellent.From the first meeting to obtain a quotation, to the packing of our "lives" (done exceptionally carefully), to the shipment which arrived in Italy way, way earlier than what I anticipated - seen the state of turmoil in which the shipping world is presently and finally to the delivery of the goods at out new home, everything was done professionally and basically well.
Everyone at Biddulphs made this daunting task easier!The people in the office, the team packing (in my absence) I was already in Australia. The follow-up documentation, every aspect of this move was handled professionally.I would recommend them anytime!
The Biddulphs team is professional, courteous and helpful. The team sent to load our move (Biddulphs Pretoria) treated every single one of our belongings with the utmost care and respect. Of all the movers I've used in the past Biddulphs has by far been the best and I happily recommend them. Superb
Horrible feeling when you are moving overseas and you put trust in people that will not even give you proper advice.Very dissatisfied with the service from Biddulphs, would never recommend the Durban branch or trust them with packing and delivering overseas, no feedback from Kesh and her manager unless you call or email and that also a delayed response . Only received my goods because I complained to customer services and Suttaford's were willing to collect my items from the biddulphs warehouse and have my goods shipped to Australia. The packing process was a rush and one one staff member was sent to my premises, my goods were loaded on the back of a Toyota hilux and waited on the road side because the driver did not bring any restraining equipment. There were too many missed shipping opportunities but payments were were asked for and were made immediately when Kesh requested, when there are customer service skilled attained at the Durban branch, business might be better for Biddulphs
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