Review Time
First my account had tracking problems for large rewards, then it was hit with the negative balance bug that's been affecting people. The negative balance did get fixed, but I have sent multiple e-mails to support about the tracking problems and they haven't given a single word of response on it.Overall the website seems to have some pretty serious bugs/glitches, and it can be hard to get a response from support.
Done 2 offers that paid till I got to higher payout. I sent in a support ticket and nothing so week later I ask for update and told wait in question. Week later nothing and offer expired. So I sent a message back and nothing. Another week and ask for update and this time I told them look I get its new company so am trying to give the benefit here.. wow I got a reply.. asking what my unique code is (ptjvtax3). I send it in.. Thinking finally getting somewhere I start another game and it tracks again till I get higher pay. Now I wait few days and nothing. So again contact support and here we go again. All the same. Wait for weeks then told in Que then last week sent same that am not happy and I have provided receipt and proof for both offers and I get AI replies. I told them support and communication is awful and am done. Last sent email asking update Nov 12th. I have given a lot of chances make this right. In end I have lost a lot of money as I followed the tasks even when asked to spend. Dealing with this for 2 months. Think I waited long enough.. Sept 26 2025 to now
Edit: I sent an email to the one provided below on 10/29 and they emailed back today 10/30 and I am now able to cash out!! I look forward to continuing to earn money on this website and referring my friends! BigCash web was good until it wasn’t. It was super easy to earn money and everything was so quick and customer support was amazing but then all of sudden my cash out requests started getting denied and then stopped altogether. I messaged customer support MULTIPLE times and could never get a response so I decided to message from another email and they replied literally within the hr so I replied back and then they stopped messaging. So I messaged AGAIN from another email and they replied quick AGAIN. But after no response 😩 I wish I could upload screenshots for proof
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