Review Time
I acquired a 6-person cedar hot tub and visited the showroom to explore custom options. The process was clear and adaptable to achieve my desired configuration. The staff were friendly and professional. I'm very satisfied with the hot tub. Three months after installation, a minor leak appeared in one of the hoses. The response was prompt and professional, resolving what turned out to be a small issue.
I purchased a 6-person cedar hot tub and visited the showroom to discuss custom options. The process was straightforward and flexible, allowing me to achieve the configuration I wanted. Everyone was friendly and professional. I'm very happy with the tub. Three months after installation, a small leak developed in one of the hoses. The response to resolve this minor issue was quick and professional.
There is a significant light pollution issue in a registered Dark Skies area. The flashing sign operates throughout the night and likely violates regulations regarding flashing lights due to concerns like epilepsy. I wish the business well, but this is a serious concern.
We are thrilled with our fireplace; the fitters did an outstanding job and it looks fantastic. Everything from the survey, quote, to installation was seamless. The installers worked diligently and left the area clean, which was a pleasant surprise.
The team has just installed a beautiful log burner in my home. They did an excellent job. It has been a pleasure working with the company. The staff were courteous and professional throughout the entire process, from sales to installation. The price was competitive and reflected good quality. Based on my experience, I highly recommend this service.
I ordered a BBQ over the weekend and the order was canceled today due to a pricing error on their website. Instead of providing an honest explanation, they claimed the item was out of stock, even though it remained listed on their site. I suspect they would have processed the order had I paid the correct price. An honest approach would have been appreciated, so I advise potential customers to think carefully before purchasing from this company.
We recently had a new stove fitted and received outstanding service from the initial visit to the showroom to the professional team that prepared our fireplace and installed the new stove, hearth, and mantle. Many thanks to the team involved. Highly recommended!
Five stars for installation but none for after-sales service. After spending over £3000, our gas stove wouldn't stay lit after 13 months. Despite multiple calls and an email to the company, they failed to respond as promised. When we visited the shop, we were told they were too busy and handed a number for another engineer who couldn't come for at least three weeks. The company showed little interest in helping us. I recommend using their installation services but don't expect much support afterward.
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Firehouse specialise in supplying & installing wood stoves, multi fuel stoves and fireplaces in Cumbria & the Lake District. Contact us for a FREE survey.
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