birdsbakery.com

2.4
2.4 Based on 21 reviews

We are a family bakery located in the heart of the East Midlands. We have been powering our communities with cream cakes and sausage cobs since 1919. Everything we make, we make from scratch. And many of our recipes have remained unchanged for generations...

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Average Rating

2.4

/
5

21 Reviews

5 Star
24%
4 Star
0%
3 Star
10%
2 Star
24%
1 Star
43%

All Reviews

Filter Reviews

Review Time

Thaddeus Brown
Lack of Engagement

There was no greeting or appreciation during my visit. I ordered a black americano and only realized halfway through that it tasted off; they replaced my half-filled cup with another black one without a word. I would have given it 1 star if it weren't for the delicious cakes.

2
Date of experience: Dec 27, 2025
Elijah Morgan
Disheartening Experience

No greeting, no gratitude, and no interaction. I ordered a black americano and only noticed halfway through that it tasted strange. They replaced my half-full cup with another black one without saying anything, just setting it down. I would have rated it 1 star if it weren't for the delightful cakes.

2
Date of experience: Dec 27, 2025
Sawyer T.
Charming Service

I met a lovely lady who served me crusty cobs and ham. She was so polite. Thank you!

5
Date of experience: Nov 03, 2025
Carroll Kelly
Frustrating Service

The service at the local bakery was disappointing. The staff seemed overwhelmed and unhelpful. I requested a filled roll but was told they couldn't provide one due to a lack of brown rolls, despite the shop being full of options. It took too long for them to realize they could use white rolls instead. The staff appeared frustrated, and the overall experience was quite poor, especially during lunchtime.

1
Date of experience: Oct 29, 2025
Wilbur Parker
Changes Not for the Better

I've noticed a shift in the local bakery, which now seems overly flashy. I used to love their pork pies and would eagerly queue for them during the holidays. I decided to treat myself this weekend, but it seems they've altered the recipe—resulting in a greasy, bland pie. I won't be queuing this year!

3
Date of experience: Oct 04, 2025
SpaceMan261
Unpleasant Experience

I visited the local bakery today. The cream doughnuts I bought were stale and not as fresh as I remembered. Having visited in my younger years, I am disappointed that the quality of the cakes has declined.

1
Date of experience: Sep 25, 2025
Appreciative of Excellent Service

Thanks to the wonderful staff for their excellent service for our group of six. The sausage cobs were very delicious!

5
Date of experience: Sep 23, 2025
Vicary Turner
Incredibly Tasty Treats

I can't fathom why there are so many negative reviews—this bakery is fantastic! I recently discovered their delivery service, which is tempting as I want to order all the time. The food is consistently fresh and delightful. I especially enjoy the caramel donut and chia seed loaf. My visits to the local shop have also been pleasant, with friendly service. Keep up the great work!

5
Date of experience: Sep 22, 2025
Duane
Exceptional Service

I was served today by a wonderful lady. Each time I visit, I'm greeted with a warm smile and polite service. She even invites me to sit comfortably while she brings my order. Her dedication to customer care makes me feel valued, and I always prefer this location over others because of her. Thank you for your remarkable service!

5
Date of experience: Sep 17, 2025
Elmo Brooks
Disappointing Recipe Change

I don't know what changes have been made to the pork pies, but they are no longer the same. They used to be great, but now they taste ordinary and bland, making them not worth the price. I've purchased them for years, but I won't be returning.

1
Date of experience: Sep 07, 2025

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Business Details

  • We are a family bakery located in the heart of the East Midlands. We have been powering our communities with cream cakes and sausage cobs since 1919. Everything we make, we make from scratch. And many of our recipes have remained unchanged for generations. We take as much pride in our work as we ever did. Our family goes far beyond the Birds. It's all about people that have mixed our dough, topped our tarts or bagged up our buns. Everyone's got a story about Birds, from lifetime employees and lemon tart devotees to our loyal suppliers and local charities.See more

  • email getintouch@birdsofderby.co.uk
  • call 01332361316
  • language https://birdsbakery.com

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