Name: biscuitboutique.co
Telephone: 000000000
Rating: 4.1

zegoboy Guest

Frustrating experience with delayed order

I placed an order and paid for three sets of Christmas biscuits back in August 2025, expecting delivery by 14 November. I'm still waiting! It's nearly impossible to reach the support team except through email, and all I receive is an automated response. This feels like a scam; I wouldn't recommend them.

Date of experience: Dec 07, 2025

Steve Anderson Guest

2 months ago

Complete Rip-Off

I placed an order for three sets of holiday biscuits in August 2025, expecting delivery by November 14, but I'm still waiting! The only way to reach them is via email, and all I receive is an automated response. It's a scam; I advise against engaging with them.

Date of experience: Dec 07, 2025

Charli Clark Guest

3 months ago

Order Not Received

I ordered items for the holidays and was assured delivery by November 14, yet here we are on November 23, and nothing has arrived. I've attempted to reach them via email and phone but received no response. I'm quite unhappy with this situation.

Date of experience: Nov 28, 2025

Colin Lewis Guest

3 months ago

Company in Trouble

I've used this service frequently for celebrations in the past without issues. However, I placed several orders this summer, and while three out of four arrived, the last one for a milestone birthday in mid-September did not. I reached out via email but got no reply. Today, my message bounced back. Their customer service is severely lacking. The site is still operational, yet there's no information regarding the company's status or any apologies. This is incredibly unprofessional.

Date of experience: Nov 26, 2025

Becky Turner Guest

3 months ago

Unsatisfactory Service

I've ordered from this service before without any issues, but this time my order didn't arrive. I've emailed them twice without any response. I had to contact my credit card company for a refund. I won't be placing any more orders with them.

Date of experience: Nov 18, 2025

12red1284 Guest

3 months ago

Very Disappointed

Like many others, I ordered biscuits as Christmas gifts and have yet to see them. Previously, my orders were wonderful, though delivery was three weeks late and customer service was lacking. It's truly disappointing.

Date of experience: Nov 17, 2025

Hubert Butler Guest

3 months ago

Scammers

Even one star feels too generous for this group of scammers. I've reported them to the relevant authorities. They take your money and provide nothing in return. Avoid purchasing from them.

Date of experience: Nov 14, 2025

Arda Wright Guest

3 months ago

Do Not Place an Order

I had a great experience before, which is why I ordered again for Christmas gifts. Now, my first order has missed its delivery date, and the company has not responded! I'm really let down, especially since these are gifts.

Date of experience: Nov 14, 2025

Justin Patterson Guest

3 months ago

Frauds

Where are the biscuits I ordered in August for delivery on November 11? I can't get in touch with this group of frauds. They don't answer emails, and the phone numbers I found are either message-only or don’t connect. I want my £148 back, and if necessary, I will take legal action.

Date of experience: Nov 11, 2025

Lila Sanders Guest

4 months ago

Don't Order from This Service

Avoid ordering anything from this service. Their customer support is ineffective, and they don’t respond to emails. My order hasn’t been delivered despite them taking my payment. I can't comment on their products since my order never arrived. I've requested a refund but am not optimistic. Be cautious where you spend your money; I would not recommend this service as it may leave you disappointed and out of pocket.