biscuitboutique.co

4.1
4.1 Based on 612 reviews

Biscuit Boutique provides a unique and beautiful experience, making them leaders in the luxury confectionery market – the perfect gift for the hungry aesthete!...

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Average Rating

4.1

/
5

612 Reviews

5 Star
75%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
20%

All Reviews

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Review Time

zegoboy
Frustrating experience with delayed order

I placed an order and paid for three sets of Christmas biscuits back in August 2025, expecting delivery by 14 November. I'm still waiting! It's nearly impossible to reach the support team except through email, and all I receive is an automated response. This feels like a scam; I wouldn't recommend them.

1
Date of experience: Dec 07, 2025
Steve Anderson
Complete Rip-Off

I placed an order for three sets of holiday biscuits in August 2025, expecting delivery by November 14, but I'm still waiting! The only way to reach them is via email, and all I receive is an automated response. It's a scam; I advise against engaging with them.

1
Date of experience: Dec 07, 2025
Charli Clark
Order Not Received

I ordered items for the holidays and was assured delivery by November 14, yet here we are on November 23, and nothing has arrived. I've attempted to reach them via email and phone but received no response. I'm quite unhappy with this situation.

1
Date of experience: Nov 28, 2025
Colin Lewis
Company in Trouble

I've used this service frequently for celebrations in the past without issues. However, I placed several orders this summer, and while three out of four arrived, the last one for a milestone birthday in mid-September did not. I reached out via email but got no reply. Today, my message bounced back. Their customer service is severely lacking. The site is still operational, yet there's no information regarding the company's status or any apologies. This is incredibly unprofessional.

1
Date of experience: Nov 26, 2025
Becky Turner
Unsatisfactory Service

I've ordered from this service before without any issues, but this time my order didn't arrive. I've emailed them twice without any response. I had to contact my credit card company for a refund. I won't be placing any more orders with them.

1
Date of experience: Nov 18, 2025
12red1284
Very Disappointed

Like many others, I ordered biscuits as Christmas gifts and have yet to see them. Previously, my orders were wonderful, though delivery was three weeks late and customer service was lacking. It's truly disappointing.

1
Date of experience: Nov 17, 2025
Hubert Butler
Scammers

Even one star feels too generous for this group of scammers. I've reported them to the relevant authorities. They take your money and provide nothing in return. Avoid purchasing from them.

1
Date of experience: Nov 14, 2025
Arda Wright
Do Not Place an Order

I had a great experience before, which is why I ordered again for Christmas gifts. Now, my first order has missed its delivery date, and the company has not responded! I'm really let down, especially since these are gifts.

1
Date of experience: Nov 14, 2025
Justin Patterson
Frauds

Where are the biscuits I ordered in August for delivery on November 11? I can't get in touch with this group of frauds. They don't answer emails, and the phone numbers I found are either message-only or don’t connect. I want my £148 back, and if necessary, I will take legal action.

1
Date of experience: Nov 11, 2025
Lila Sanders
Don't Order from This Service

Avoid ordering anything from this service. Their customer support is ineffective, and they don’t respond to emails. My order hasn’t been delivered despite them taking my payment. I can't comment on their products since my order never arrived. I've requested a refund but am not optimistic. Be cautious where you spend your money; I would not recommend this service as it may leave you disappointed and out of pocket.

1
Date of experience: Nov 03, 2025

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