Name: bissell.com.au
Telephone: 000000000
Rating: 1.5

Wilma Harris Guest

Terrible experience

I spent over $500 on a carpet cleaner, and the belts broke after the first use. When I contacted customer service, they asked me to send it for repair, but I live far away. It's frustrating. The product is ineffective, and the support is lacking. I won't buy from this company again.

Date of experience: Jan 19, 2026

Coral Guest

1 month ago

Disappointing experience with a faulty product

I spent over $500 on a carpet cleaner, and the belts broke after the first use. The support team advised me to send it for repair, but I'm located in a different city. This is ridiculous. The product is ineffective, and the customer service is lacking. I won't be purchasing from this seller again.

Date of experience: Jan 18, 2026

Cheryl Guest

1 month ago

Completely disappointing

Completely disappointing. Avoid this company if you want to keep your peace of mind. Their products fail to deliver on their promises, and the aftersales service is the worst I've ever experienced. I will continuously advise others against purchasing from them.

Date of experience: Jan 12, 2026

Carroll Cooper Guest

5 months ago

Terrible company and products

Terrible company with poor products and aftersales support. Don't waste your money on these brands; there are better options out there. Their support is frustrating and unhelpful, and I feel let down. I'm very dissatisfied!

Date of experience: Sep 12, 2025

HS Guest

6 months ago

Fantastic product

I purchased a hydrosteam, and I couldn't be happier. I plan to stick with this product as long as it continues to meet my expectations. After using the basic model for a few months, I find it to be outstanding.

Date of experience: Aug 29, 2025

Bobbi Wright Guest

1 year ago

Poor aftersales support

I had the cleaner for just over 3 years and used it 15 times before the motor failed. I reached out for help and was told to send it back at my own cost. It's unacceptable for a product that cost over $500 to fail like this. I've always bought from this brand, but never again.

Date of experience: May 01, 2024

VeecTech45 Guest

2 years ago

Frustrating experience with the product

I bought a model that worked fine for the first 18 months, but then it started leaking and streaking. I contacted support, but their responses were unhelpful, leading to a long email thread without resolution. I need assistance from a local representative, as the current support is inadequate.

Date of experience: Oct 10, 2023

Todd Bell Guest

3 years ago

Abysmal aftersales support

The ProHeat 2 worked well until I tried an attachment that didn’t fit. After multiple calls to support over four months, I returned the unit, but I haven't received any follow-up. It seems like a tactic to avoid addressing my concerns.

Date of experience: Feb 08, 2023

Lanna Clark Guest

4 years ago

Disappointing product and service

I bought the Pro Heat 2x Revolution Pet after seeing positive reviews, but it quickly lost suction. Despite being within the warranty period, customer service has been a nightmare, with slow responses and unhelpful advice. They refuse to replace a faulty part, leaving me with a useless machine. Avoid this company and consider renting a cleaner instead. I'm still waiting for a response about a replacement.