Review Time
First time I ordered. They charged my card right away. An hour later they cancelled the order saying my credit card wasn't approved and I should contact the bank. That's a big fat lie! They take your money and cancel your order as they please. DO NOT BUY ANYTHING FROM THESE SCAMMERS!
First time I ordered. They charged my card right away. An hour later they cancelled the order saying my credit card wasn't approved and I should contact the bank. That's a big fat lie! They take your money and cancel your order as they please. DO NOT BUY ANYTHING FROM THESE SCAMMERS!
I have ordered 4-5 times in the past with this company, they always sent the shipment straight to me. This time, on top of the 16 USD shipping cost, i had an extra 12 CAD of shipping fees waiting for me at the post office. Turns out they had sent it to a warehouse in Ontario which then shipped it to me. And the post office wouldn't release the package until i paid. I wrote them to inquire, this was their full response : "Any other applicable charges are your responsibility and are collected once the package reaches your country. We have no jurisdiction over these charges and cannot determine what they might be nor can they be refunded."And that was it. I simply will not order with them anymore.
I seen that this company had a shit rating on trustpilot here so I came to vouch for them. I've been shopping Grindhouse, Arrow, VS, Shout, Kino Lorber, Severin, Umbrella, etc for so long I can't even remember and when I shop I check all the sites, all the distributors and I check Deep Discount. Sometimes I get better deals there and sometimes I order direct but I've never, never ever, had an issue ordering through them when I do and when they ship it gets to me fast and efficiently, I've had to return an item once for damage during shipping and there were zero issues. Seriously, check these guys out and give them a fair shot before you take any of the negative testimonials from this site and if you do give them a positive review here if you have a good experience.
I preordered from them and my order never shipped. I’ve emailed 3 times in a week and only got a canned your item is out of stock and will be shipped in 45 days or cancelled reply. They ignored the fact that they didn’t respond to my emails and haven’t given a ship date. I also wasn’t given the option to cancel.
I've ordered from them many times. Usually it's fine, except for slow handling and shipping. However, this time I went with them specifically because they had the 4k/BR/digital bundle for a film that I wanted; I couldn't find that combo anywhere else. I ordered from them and received it, but the code for the digital copy had expired almost a year prior. The first rep that I talked to _did not understand what a digital copy was_, if you can believe that. She said that her manager said to send an email and they'd send a new code. Four days later, the email response had not read my email and was a canned "I don't know how to use a code" response. I called back many more times, learning that their supervisors are only there two hours a day (and they wouldn't even talk to me then), spent 20 min on hold only to be hung up on three times, and finally got only a 20% refund for something that's 33% useless. They would not stand behind their sales, couldn't guarantee that a replacement wouldn't also be expired, and were impossible to get hold of. I'll never be shopping here again - it's fine until it isn't, and then you're screwed.
Honestly, this is the best site to order movies and music from. Deep Discount has completely removed my need to order form eBay and Amazon. eBay had the selection for me, but Deep Discount has just as much if not more! And, you don't have to worry about trying to get an honest seller with Deep Discount like you do on ebay. As far as Amazon goes, for me, Deep Discount beats them easily because Amazon used to package my movies so poorly that when I opened them, they almost always were broken or had loose discs - not once has that ever happened with Deep Discount. And as far as the boutique movie companies go, I honestly feel like it's better to order from Deep Discount because they seem just a little cheaper and a little faster, unless you happen to catch a sale from one of the boutique companies. Deep Discount is 10/10, two thumbs up, A+, or however you want to rate it. This company rocks! THANK YOU Deep Discount.
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