blackmaskproducts.com

3.4
3.4 Based on 21 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.4

/
5

21 Reviews

5 Star
39%
4 Star
26%
3 Star
0%
2 Star
0%
1 Star
35%

All Reviews

Filter Reviews

Review Time

Ellen Ellen
Black Mask are frauds. They don`t want to refund my money - $45.52 to be exact. They don`t ship int

Black Mask are frauds.
They don`t want to refund my money - $45.52 to be exact. They don`t ship internationally (my mistake that I haven`t read the FAQ`s), but still took the money right away. I send multiple e-mails to refund, but, no.. they just ignore my refund plea and put me to wait to resolve issue.
What issue?? U don`t ship internationally!!!... (I'm from Europe).
Don`t deal with this company, U don`t want to have anything with them.

1
Date of experience: Jan 28, 2026
Morty A.
Fantastic products for thick hair!

My son is thrilled with these products, and they perform excellently on his very thick hair, which lacks natural volume or texture. He had been considering a perm for added volume, but since he started using this product, he hasn't mentioned it again!

5
Date of experience: Jan 21, 2026
ItsGamingYT
Amazing volume and texture, can't understand the negative reviews.

Amazing volume and texture, I can't understand the negativity. I bought the sea salt spray and it’s excellent. The only reason I didn't give it a full 5 stars is that it took about 2 weeks to arrive. Nonetheless, it did arrive within the promised timeframe. Overall, the product itself is likely a 5-star. I've used another sea salt spray before, but this one provides significantly more volume and texture.

4
Date of experience: Dec 12, 2025
Magnolia
Excellent volume and texture

Excellent volume and texture. I don't understand the negative feedback. I purchased the sea salt spray and it’s fantastic. The only reason I didn't rate it 5 stars is that it took around 2 weeks to arrive. However, it did arrive within the promised timeframe. Overall, the product itself is probably a 5-star. I've used another sea salt spray before, but this one offers so much more volume and texture.

4
Date of experience: Dec 12, 2025
Order delays and poor communication

I placed an order for a special offer and my items still haven't arrived. I wouldn't recommend it due to the slow service. When I checked the delivery status, it showed it was still in transit and hasn't moved. It feels like a scam, and despite emailing them multiple times, I received no response. I ordered on December 12, and today is November 29, and still nothing has arrived!

1
Date of experience: Nov 26, 2025
Gorden Baker
Still waiting after 6 months

My order hasn't arrived even after 6 months. They don't provide refunds despite my repeated requests, and they don't respond to my emails. They keep saying it's stuck in transit, and the customer service is awful. This feels like a scam and a cash grab.

1
Date of experience: Nov 24, 2025
Janee Ross
Difficult refund process

I received my product, but when I tried to get a refund, I couldn't reach them at all. The service was terrible. I advise against purchasing from them; it feels like a scam.

1
Date of experience: Nov 24, 2025
Gox_TheNick281090
Damaged package

The package arrived damaged, and half of my product was missing. It also arrived late.

1
Date of experience: Nov 19, 2025
Finally found a great product

I've finally found it! For anyone who has been searching for a replacement for a discontinued product, this is it! I've tried countless alternatives, but nothing compares to this one. It’s smooth, pliable, and clean. I ordered two (which arrived in just 4 days) and was truly impressed! Give it a try; it's fantastic! Although it’s labeled 'for men,' I think anyone can use it, and I have a lot of hair to manage.

5
Date of experience: Oct 20, 2025
William Morris
Quick delivery

Delivery was very fast, even though I live in Denmark.

5
Date of experience: Sep 23, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More