Review Time
Been a week and no updates or correspondence on my order. No tracking info… wven on a petial order delivery. Nothing kept in the dark about this and contemplating full refund now. Trying to support a black business, esp one that is local to me in NYC and getting the silent treatment; buyer beware. I could’ve gone to my local korean owned supply stop and received my items much faster than this
Item purchased was advertised as a Hot Flash Spray. The bottle came without a spray top. I emailed customer support and was basically told there was nothing they could do and they were not responsible for the way the seller advertised the product and then went on to suggest that I go to a discount store and purchase a spray attachment myself. If I wanted something other than a spray, I wouldn’t have purchased something advertised as a spray.
I never received my full order nor a refund. What did arrive was late despite me paying for expedited shipping; also, I have been unsuccessful in response from customer service via email, text, and phone. I try really hard to support black businesses. This was a highly disappointing experience.THE COMPANY RESPONSE STATES THAT I DID NOT EMAIL THEM. I CAN PROVE MULTIPLE EMAILS, MY PAYMENT, AND NO DELIVERY OF THE REST OF MY ORDER.Today, I finally received the remainder of my order.
Great communication. Received immediate email from customer service team that item purchase was low in stock and given me alternatives to choose another item or refund. I ended up choosing another item. Informed of shipment date and delivery date. Right on time. Thank you for the expedite and professional service BLACKOWNED365!
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