Review Time
I wish I had read these reviews before ordering. My order has been received but not yet posted. It has been 11 business days and no reply to my email to customer service. When I tried calling they state they do not deal with online orders over the phone
Purchased shampoo and conditioner online from Catwalk 12/2, hasn’t arrived, still pending processing. Four emails not answered, no phone number available. Zero customer service.
Ordered products two weeks ago with the understanding (because that's what was indicated) that my items would be shipped in 5 business days. The order is still stuck with no updates, and any of my attempted communication has gone unanswered. I have had to, in the interim, buy more of the product to tide me over which has just cost more money that this was worth. I understand shipping delays, but the terrible customer service is what is most frustrating. No responses to my queries, but my email gets spammed by them every day looking for me to buy more products. Extremely poor experience.
Ordered hair products on 23-1-2026. Waited till 10-1-2026 and no order received. Emailed Catwalk 10-2-2026 asking when my order will be shipped. They replied saying there is stock issues and will expedite my order for express shipping. Still waiting and have emailed them again yesterday 17-2-2026 requesting my order be shipped immediately and added that if my order is not received by 20-2-2026 I will be contacting Consumer Affairs.
It's been 11 days since I placed an order and they still haven't shipped it. Emailed support 5 days ago, no response. Had to refund through my bank.
Pretty pathetic coming from a business in Australia, shipping domestically within the same city. I get faster shipping from China.
Just adding another review saying more of the same. As of tomorrow I will be waiting 5 weeks. Bottle of shampoo, bottle of conditioner. Still hasn't been shipped. For the first couple of weeks I got a couple of emails saying there is an unexpected delays. Then nothing. Two days ago I sent an email asking where it was and just an automated reply letting them know they will respond sometime soon. From reading these reviews I'm not holding my breath.
Still waiting for my order 4 weeks later. I wish I had read these reviews. Followed up with emails only to receive a threatening email saying stop emailing us, the more you send the lower down the list we put you. I'm sure it's just one person sitting at home on-selling products for a profit, which they then can't source. I'm reporting them to PayPal to get my money back, I hope others do the same.
Same story as everyone else - ordered on 14 January. Still here waiting for updates on 31 January after being promised my order would be sent out by yesterday “at the latest” (it wasn’t). Not worth saving $10 over competitors on a $250 order. Not convinced my items will ever come.
Think twice before ordering from this website. It’s been 17 days since I placed my order and it still hasn’t been shipped. Customer support takes days to respond and the replies are generic/automated. There’s also no phone number to call. Really disappointing experience! the store needs to be more responsible and transparent with customers about dispatch times.
I placed an order for three items through their website. After a week of waiting, I had to reach out via email to find out what was happening. I was informed that they would ship my order as soon as possible. A few days later, I learned that one of the items was unavailable, and then in another email, I was told they only had one item in stock. After three weeks, I finally received just one product. The entire process was very chaotic and disappointing. I won't be ordering from them again.
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