Review Time
Just like the review below mine, i have pending orders for 8 weeks! They claimed all my inventory and all their own inventory is stuck at customs, and gave me ZERO idea of when orders will be shipped out. Thousands of dollars of inventory stuck.
Zero updates from these guys, and they wont even respond to the emails in 48-72hrs. I had to give refunds out of my profit margins in other products to save my reputation.
Then they ship ME inventory instead of FULFILLING my customer orders! So i fulfill my customer orders manually, and after telling them to cancel and not fullfill nearly 25 orders that i just shipped, over the course of the next 7 days, they DUPLICATE ship everything to my customers, of course, at my expense.
Now i have spent double the amount, lost double the inventory, incurred charges for fulfilling and shipping everything on my own, and wasted HOURS with customers, blanka, and our team to get things fulfilled and shipped. AND HERE IS THE STUPID RESPONSE FROM THESE CLOWNS AFTER telling them to give me a full refund!
============================
EMAIL FROM BLANKA MANAGEMENT (took 2 weeks just to get this pathetic resolution):
Andie from Blanka
4:52 PM (1 hour ago)
to me
How are you doing?
After reviewing the situation, we’re unfortunately unable to offer a refund at this time, as the orders were already in progress when the decision to fulfill these orders on your end was made. That said, we do want to support you as best we can.
The best option we’re able to offer is an account credit, which can be applied toward future orders. The total amount of all the orders you've listed totaled to $401.27. Additionally, we’re happy to extend your membership by two months, giving you more flexibility and time to fully use the credit and access our services.
Please let us know if you’d like to move forward with the account credit and membership extension, or if you have any questions
Regards,
Ok let's start few months ago never had no issues until December and January orders are back up it makes my company look bad and I wan paying for upgrade membership but they taking to long and makes my company look bad I wish they were on point like they were several months ago I like the product just don't like the delivery service
Just like the review below mine, i have pending orders for 8 weeks! They claimed all my inventory and all their own inventory is stuck at customs, and gave me ZERO idea of when orders will be shipped out. Thousands of dollars of inventory stuck. Zero updates from these guys, and they wont even respond to the emails in 48-72hrs. I had to give refunds out of my profit margins in other products to save my reputation. Then they ship ME inventory instead of FULFILLING my customer orders! So i fulfill my customer orders manually, and after telling them to cancel and not fullfill nearly 25 orders that i just shipped, over the course of the next 7 days, they DUPLICATE ship everything to my customers, of course, at my expense. Now i have spent double the amount, lost double the inventory, incurred charges for fulfilling and shipping everything on my own, and wasted HOURS with customers, blanka, and our team to get things fulfilled and shipped. AND HERE IS THE STUPID RESPONSE FROM THESE CLOWNS AFTER telling them to give me a full refund!============================EMAIL FROM BLANKA MANAGEMENT (took 2 weeks just to get this pathetic resolution):Andie from Blanka4:52 PM (1 hour ago)to meHow are you doing?After reviewing the situation, we’re unfortunately unable to offer a refund at this time, as the orders were already in progress when the decision to fulfill these orders on your end was made. That said, we do want to support you as best we can.The best option we’re able to offer is an account credit, which can be applied toward future orders. The total amount of all the orders you've listed totaled to $401.27. Additionally, we’re happy to extend your membership by two months, giving you more flexibility and time to fully use the credit and access our services.Please let us know if you’d like to move forward with the account credit and membership extension, or if you have any questionsRegards,
The worst customer service I placed an order over 20 days and nothing till now and the worst part is not even a big order I got order from overseas and it’s doesn’t even took more than 5 days to ship and finally I forgot that I pay 149$ for VIP but I see how’s VIP works and even when i contact the support they answered you after 2 days what a shame,really disappointed and I’m gonna cancel my subscription
They just keep your orders, They don't like to despatch I have had my orders stuck in "Processing" since the 20th of November. Blanka seem not to care at all it's still there (Time of writing this is thr 05th December). I have messaged I get someone called Andie who's is off no use what's so ever (Seems like he doesn't really care) just keeps fobbing you off with generic answers.Apparently there processing time is 5-9 Business days which incredibly long, if you don't believe me check there processing times BTW that does not include shipping time which is another 3-5 Business days. Your customers potentially will have to wait over 9 Business days to receive tracking info and over 2 weeks to receive their orders (That's fine if your products are coming in from China - even if it coming from China it won't take this long)Personally I don't think they are usa and Canada based like they say.Overall for $74 it's a horrible experience, there are other platforms like jubilee that will be much better.If you signing up for blanka ask them "How long will it take my customers to get their orders?" (WONT BE ANYTIME SOON).Also make sure they have products in stock because after waiting the 9 Business days (Which is around 12 days) they came back to me to tell me the product is out of stock (you couldn't make this up).Honestly one of the worst services I have ever used, never felt so uneasy in my life. For $74 it's really not worth it.5-9 days processing time is ridiculous ( customers should have their products by then)Awful customer service and production team. BEFORE YOU SIGN UP CHECK PROCESSING TIME - THEY WILL MAKE YOU WAIT 9 BUSINESS DAYS BEFORE ACKNOWLEDGING YOUR ORDER!!!!HOPEFULLY MY ORDERS PLACED THE 20TH NOVEMBER CAN BE DESPATCHED BEFORE THE END OF THE YEAR.DISGUSTING SERVICE.
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