Review Time
Worst customer service I've ever experienced. BlinkRx works to "control every aspect of the prescription journey" for pharma manufacturers NOT for patients according to their own website on the "life-sciences" page. One of their "Key Benefits" is to "Control the patient experience: Build and control every step -- from enrollment to refill -- to maximize conversion, speed, and adherence." And boy do they ever exert control over the patient experience! Once they got my contact info and I placed my first order, they spammed me relentlessly to refill my prescription just a few days after the initial fill. The BlinkRx app purports to allow me to update my payment info and contact preferences but does not provide the means to do so. Any changes require a phone call to their 800 # to speak with a CSR who is either unwilling or unable to fulfill my requests. There seems to be no way to contact the actual pharmacy directly. The CSRs' main duties seem to be to thwart the customer's ability to cancel an order or to close their account. I was actually told that I could not cancel my prescription or close my account unless my doctor canceled the prescription. When I tired of their aggressive marketing tactics and called to cancel my order and request a refund, my order was shipped 2 days later and no refund was issued. I canceled the order because my card was charged immediately upon ordering but the prescription had not shipped more than a week later. The CSR was not helpful at all and gave excuses, not answers. Even though BlinkRx is the only source from which to obtain my prescription (Fosteum Plus), I have requested that my doctor cancel the prescription rather than continue to do business with BlinkRx.
The representative who took my information insisted that the eye drops be mailed right away. He did not listen to my reason for waiting. We were traveling down to FL in a few days, so thought it wise to postpone the order to the FL address until we were actually there. So, product arrived earlier than planned; we weren’t there, it sat outside. And due to car troubles, we had to cancel our auto train reservation. The next reservation was 9 days later. The ice packs were all melted of course. And the drops burned my eyes when I tried them, so this complimentary batch is useless.
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