Review Time
Went to the shop in Covent Garden ready to purchase a niche perfume. The sales assistants were so obnoxiously rude and snooty acting like wealthy divas when everyone knows they are likely on minimum wage. As a niche perfume collector, I do not recommend this awful shop to anyone. Disgusting experience.
I bought 4 1ml samples, and when I got to checkout, they charged $98 CAD to ship to me in Canada. I didn’t notice the cost until I checked my bank. I couldn’t get a refund, they said no. I am low income, and saved up for those samples alone. Only last year Nov 2024, when I had money, I got a full 50 ml perfume, with two books im the package, and it only cost $22 CAD to ship. Someone should look into it, they are obviously making major profit just on shipping. Also, 3 of my bottles leaked, almost half. So sad they did this, the US is just as bad, and I’m like an hour from them (USA) LOL so wrong. Just use it as a site to review or listen to scent descriptions. DO NOT BUY FROM HERE. RIP OFFIm so sad. I love perfume, and for now while on bed rest, samples is all I can get. This really frustrated me, and heart my feelings. A lot ChristsfromNfld at gmail dot com
I've never had a bad experience with this shop/website, The complete opposite in fact. I've been into the shop and also bought loads of samples online and never had anything other than a stellar experience and great communication both via instagram and email. The sample pack monthly subscription was great fun. My only minor quibble is that on the website they leave up perfumes which are no longer in stock and not likely to be restocked (eg if they have been discontinued) .
They deal with exclusive perfumes and very often have a monopoly. I phoned about their excessive delivery charges and was told they get great reviews and couldn't care less about my feedback. I see their great reviews must be these one star reviews.
If there was an option where i can take off all stars i would. The customer service is just rude and unresponsive, no manners. We have bought perfume from them and they have messed up the delivery and now they just pointing fingers at other, waiting for some replies, not giving us time scales, it is just not professional customer care. To be honest it come to the stage where i just do not want to email them i just going to get money back from bank making a charge back request, that's how bad it is. Manager is very rude, unresponsive and unprofessional. Please all people if you ready to purchase any items from there, just consider those reviews.
I have emailed this company 6 times now and also tried to contact them on messenger.They have failed to reply even though I’m looking to purchase a very expensive scent.Clearly have absolutely no customer service so I would avoid at all costs
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Bloom is a famous London perfumery stocking the best in independent, exclusive and niche perfume, skincare and make-up brands from all over the world.
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