blu.com

4.1
4.1 Based on 81 reviews

Designed for smokers, by smokers, blu has been a trusted leader of adult consumer satisfaction since launching in 2009 – long before 'vaping' was a word in the Oxford dictionary. blu is available online and in many stores across the Europe, UK, NZ & US. ...

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Average Rating

4.1

/
5

81 Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

All Reviews

Filter Reviews

Review Time

Nicola Goose
The customer contact on the day I called, was Georgia. What a star! She listened to my query and de

The customer contact on the day I called, was Georgia. What a star! She listened to my query and dealt with it promptly and professionally. She resolved my issue and made sure I was happy with the resolution. She actually made it a pleasant experience.

5
Date of experience: Feb 12, 2026
Wendy Owen-Lawrence
Blu charged me more than my order

Blu charged me more than my order. They have sorted this out after multiple emails. Quite often they get it wrong.

3
Date of experience: Feb 10, 2026
Nicola Goose
What a star !

The customer contact on the day I called, was Georgia. What a star! She listened to my query and dealt with it promptly and professionally. She resolved my issue and made sure I was happy with the resolution. She actually made it a pleasant experience.

5
Date of experience: Feb 09, 2026
MRS ANNE RATLEDGE
Don't bother buying anymore

I have used blu pro for many years however for the last year or so they have become very unreliable. I'm not wasting my money any more enough is enough! Brand new ones work for only a certain amount of time or there are problems with the cleromizer not fitting I've had enough the company have gone down. Shall be looking for a more reliable one starting tomorrow!!!

2
Date of experience: Feb 06, 2026
Patricia Corris
Happy customer

Good products at a good price, specially bulk buy offers.

5
Date of experience: Feb 06, 2026
Mark Townsend
Subscription keeps failing

speedy delivery although i would much rather have subscription set up but it doesnt work for me so i have to call for my 30% offer to get a code

5
Date of experience: Feb 05, 2026
MRS LESLEY WHITELEGG
No problems

Easy and plenty of choice

5
Date of experience: Feb 04, 2026
Lloyd
Received the pen and filters within…

Received the pen and filters within three days and vape pen etc works fine.i would definitely urge people to buy if they would or looking to quit from cigarettes...thank you...

5
Date of experience: Feb 04, 2026
customer
Excellent service and delivery

5
Date of experience: Feb 03, 2026
Mrs Gordon
Easy-peasy!

Its so easy to order online! I often get disappointed in my local shop as they run out of my favourite flavour a lot. I decided to order online with Blu directly and I was very pleased with the result 😀

5
Date of experience: Feb 03, 2026

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Business Details

  • Designed for smokers, by smokers, blu has been a trusted leader of adult consumer satisfaction since launching in 2009 – long before 'vaping' was a word in the Oxford dictionary. blu is available online and in many stores across the Europe, UK, NZ & US. The brand is owned by Fontem Ventures, a subsidiary of the Imperial Brands Group, with international headquarters in Amsterdam, the Netherlands and Charlotte, North Carolina.


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  • email support-uk@blu.com
  • language https://www.blu.com/en-GB

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