Review Time
Once again, I'm encountering the same issue. They are not sending my glucose monitoring patch on time. I need the new patch by Saturday morning, but they refused to dispatch it before Friday for Saturday delivery. There's no chance it will arrive by 9 am on Saturday. The response from the representative was to use finger pricking blood tests instead. Do they understand how unpleasant this is? It would have been simple to send it out on Wednesday or even Tuesday to ensure timely arrival. They mention insurance limitations, but these monitors only last two weeks and need replacing regularly. I'm not ordering them every week for resale. This is utterly unacceptable, and the customer service is incredibly poor, deserving of a low rating once again. This isn't the first time I've encountered this issue. I pay for my health insurance to receive these monitors and use them as directed, nothing more. They only add to the stress of managing diabetes for no good reason.
I am facing the same problem yet again. They are not dispatching my glucose monitoring patch on time. I need the new patch by Saturday morning, but they refuse to send it out before Friday for delivery on Saturday. There’s no way it will arrive by 9 am on Saturday. The response from the support team was to use finger pricking blood tests instead. Do they even realize how unpleasant this is? It would have been straightforward to dispatch it on Wednesday or even Tuesday to ensure it arrived on time. They cite insurance constraints but these monitors only last two weeks and need to be replaced regularly. I’m not placing orders every week for resale. This is completely unacceptable, and their customer service is extremely poor, warranting another low rating. This is not the first time I have dealt with this issue. I pay my health insurance to receive these monitors and use them as prescribed, nothing more. They only add unnecessary stress to managing diabetes.
They simply forget to send out crucial medication and monitors, and when you request them all at once, the response is: "We cannot cover this retroactively because insurance will not allow it." Then, you end up paying for the oversight that isn’t your fault.
I waited for 2 hours and 30 minutes for a simple chip butty, a can of coke, and mayo, even though I live just 7 minutes away. I no longer want my order, so I canceled it. Now I’m starving at bedtime. What a joke; it takes mere seconds to prepare a chip butty! This was supposed to be a treat for myself on Mother's Day!
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