botslab.com

3.7
3.7 Based on 14 reviews

Botslab is a global tech company creating top-tier AI-Vision security products for families. With expertise in AI and visual tech, we enhance home safety, offering security cameras, video doorbells, dash cams, and kids’ watches. All embodying our core bel...

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Average Rating

3.7

/
5

14 Reviews

5 Star
57%
4 Star
14%
3 Star
0%
2 Star
0%
1 Star
29%

All Reviews

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Review Time

PR72
Sleek Dashcam with Excellent Support

We purchased a front and back facing dashcam that boasts a stylish design. While this model lacks a manual button for capturing events such as poor driving or amusing moments, everything can be accessed through the app under time loop. The app is user-friendly, and the camera is straightforward to set up. The support team is highly efficient; a representative assisted with several inquiries and even sent additional hardware while extending our warranty. She was fantastic, thanks to her!

5
Date of experience: Jan 05, 2026
Liliana Powell
Stylish Dashcam with Great Features

We purchased a front and back facing dashcam that looks sleek. While this model doesn't allow for manual event capture like poor driving or funny moments, you can find everything in the app under time loop. The app is user-friendly and setting up the camera is simple. The support team is very efficient; a representative helped with a few questions and even sent extra hardware while extending our warranty. She was wonderful, thank you!

5
Date of experience: Dec 29, 2025
Kristen
Great Camera, Frustrating App

The app keeps reloading without any improvement. Notifications are inconsistent, and the sensitivity is poor. They blame my network, but my other cameras work perfectly fine. This seems to be a common issue. I've had it for months with no updates.

1
Date of experience: Dec 10, 2025
vicente1294
Poor Customer Service and Refund Issues

The purchase process was smooth, and customer service seemed helpful. However, after a couple of weeks of using the system and noticing significant quality issues with skipping and lagging, I decided to return it for a full refund as advised. I received the return label and sent everything back. Upon their receipt, I found out I was only partially refunded. They claimed they never received the camera, despite my evidence. I’ve been in contact with customer support for over a month, and they continue to deny receipt. I cannot trust this service; there are better options available at lower prices.

1
Date of experience: Oct 21, 2025
pleaskan
Reliable Dashcam Performance

This is the only dashcam that has functioned properly for me. Other models have batteries that fail or freeze during software updates.

5
Date of experience: Oct 04, 2025
Winter T.
Avoid Due to Poor Customer Service

I can't get the doorbell to connect to my phone, and this issue has persisted for months. Customer service is terrible; there's no one to speak to on the phone. They sent a video that requires payment to view! My email exchanges felt robotic and generic, leading me to doubt there was a real person responding. They have denied my refund request and have stopped communicating. Avoid this service!

1
Date of experience: Sep 24, 2025
Rebecca Lewis
Outstanding Customer Support

I requested additional 3M adhesive for my dashcam, and they sent two sets at no cost. I also spoke with a representative who thoroughly answered all my questions regarding the purchase of my dashcam. She went above and beyond. I highly recommend this brand, particularly for their excellent customer support.

5
Date of experience: Jul 28, 2025
CW40
Good All-Around Camera

After being disappointed with another doorbell camera, I am very satisfied with this one. The image quality, battery life, and connectivity are all excellent. The ability to adjust the lens via the app is very helpful. It has only failed to connect to Wi-Fi on rare occasions. Highly recommend; I haven't needed support yet.

4
Date of experience: Jul 19, 2025
MW27
Excellent Customer Service Experience

My camera stopped connecting to Wi-Fi, and I was hesitant to contact customer service over the weekend. However, they responded promptly within a minute. Now, I have a new camera on the way. Good customer service is a clear indicator of quality.

5
Date of experience: Jun 08, 2025
Holden Wilson
Confusing Subscription Model

After purchasing my first camera, I had a 7-day free trial to view videos. I bought a yearly plan for $139.00, which expired, and when I bought the same plan for a new camera, I found out I needed a separate plan for each camera. This is not good; users should be able to manage multiple cameras under one plan.

1
Date of experience: Jun 01, 2025

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Business Details

  • Botslab is a global tech company creating top-tier AI-Vision security products for families. With expertise in AI and visual tech, we enhance home safety, offering security cameras, video doorbells, dash cams, and kids’ watches. All embodying our core belief: Be Secure, Be Botslab.

  • email service@botslab.com
  • call +18336036080
  • language https://botslab.com

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