Review Time
The sweater is everything I expected it to be. It’s beautiful and well made. I ordered a small, but it was a bit too large. The exchange for a x-small was easy even though it took a while to complete, given the distance to, from, and back again.
I love the detailed, historic information provided with the items I purchased. I appreciated the care and maintenance instructions provided. I was thoroughly happy with the care taken with packaging my items. The shipment was so fast! I was surprised how fast my items arrived!
These are beautiful sweaters, I ordered 4 as gifts to last for years of comfort. They arrived within a week of ordering at christmas time.The price was excellent, and everyone loved their sweaters.
The quality of the service I experienced with Aran matches the quality of their products. In a word: Excellent. The shipping is faster than some American companies offer. When I've asked for clarification of size or care of an item, I've always gotten a very quick, helpful response. I highly recommend.
I couldn't get the 30% discount to work. There seemed to be something wrong with your site. For example it would type in extra letters or put them in backwards.i asked the chat for help it said someone would contact me but no one did.i kept trying but finally just put in my order and then emailed asking for my discount and the answer was no. I feel that you did not deal fairly with me and I have spent alot of money with you. I don't remember the date. It was my last order. I made up the date below.
I had purchased a hat and scarf last year and when my mom recently visited she borrowed and loved it. I was able to order the exact same one for her as a Xmas gift. It was easy to order, arrived quickly and is perfect and stylish for her cold Pennsylvania winter.
The quality is truly exceptional! Living in Ontario, Canada, with temperatures dropping to -27°C today, I find that my usual turtleneck and heavyweight wool sweater are just barely enough for the chill of -15°C. I adore the natural sheep scent and the softness they offer! The shipping is quick, and I enjoy receiving updates until it arrives in Toronto. It's remarkable how a sweater can make its way across the globe to my doorstep in just a week! The only downside to my beloved wool garments is the summer; I have to go nearly four months without wearing them.
Beautiful sweater, but unfortunately too large. I attempted to exchange it but had no success (trying to avoid the $25 return fee plus shipping for a replacement). I followed the return instructions but never received a return label after sending four emails. I also left two messages in the chat. There has been no response in over three weeks. Very disappointing customer service. I started this process on December 25, and today is January 9, 2026.
I placed an order for a sweater 10 days prior to an important business event in November, even adding a scarf to qualify for free express shipping (which was supposed to take about 1-2 days). Unfortunately, my order did not arrive in time for the event, forcing me to find an alternative sweater at the last minute on my day off. I reached out for assistance and a refund via email, but received no response. Their online refund process was also ineffective, as my order had not been processed even ONE MONTH later. Now, nearly TWO MONTHS later, my order has finally arrived, yet there has still been no reply to my inquiries. I’m giving 2 stars because I genuinely liked their sweaters and had previously recommended them to family and friends, but I can no longer do so after this frustrating experience.
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