Review Time
Absolutely shocking customer service in-game assistance ... If you can call this assistance.Every agent provides copy paste answers absolutely not willing to understand the situation nor see the common sense . They abruptly end the ticket making you type the same stuff over and over again... This is a copy of what I wrote to them.Interesting how supercell due to this is punishing people who pay for brawlpasses ( in my case 2x per month, as I buy for me and my son) every season, just because you tried the pro pass and the cs is absolutely incompetent in resolving any issue, asked them multiple times to connect me with a person who has better understanding of the product, instead they just close the ticket everytime. So here is what I wrote to them numerous times: Once the Pro Pass came out, around the same time the new hypercharges did. I bought it thinking I will use the gems to buy all of the hypers whilst they were on sale in the shop. Pro pass did not appeal to me for any other reason, didn't want Colt skin upgrades nor any pins etc... but thought , hey let's get the hypers...Upon buying the pro pass and playing one day, noticed that it stopped giving me progression, saying weekly hp limit has hit. Making the pro pass not worth it for me. As I would not be able to get those gems on time to purchase the hypers whilst they on offer.Contacted customer support asking if we can cancel the pro pass. Thinking that the pro pass progression bar will be taken off my acc and money given back to me, at the moment of the request I had received 205 gems, 3 colt upgrades, 10k gold, 3 pins, 1 icon and one spray.So pro pass cancelation happened. I logged to my acc to see that the pro pass progression bar is still there and I have been deducted 6000!!!!! Gems putting my acc at negative 6k gems.09:25 AMMy reason for asking a cancelation was about returning an unwanted product, that had a hp limit which is not mentioned at the moment of buying it. Not just to return the 29 euros that I paid for it.09:27 AMSaying that ok... Maybe it's not possible to deduct the brawl pass line technically , but it should be mentioned by the agent handling the request , saying your acc will be minus 6000 gems... I would have just kept the pro pass at this point as there is no option to make 6k gems back in a lifetime.09:28 AMThere is an offer to buy back the 6000 gems in shop... It's for 47 or 48 euros.09:30 AMSo whilst being stuck with a product that I do not want whilst returning back 28 euros. I'm supposed to pay 48 euros to get my account to it's original state. The math is absolutely off on this, don't you agree? So if I go for it I will pay 48 euros for the pro pass that I don't want. Instead of the original 28 I paid.Hopefully you understand the frustration here.All 3 agents by the name of Ben , Liam and some other imaginery name , closed the ticket instead of trying to help. With this attitude I will never ever support supercell with any purchases.
COMPLETE TRASH!! Supercell ruined this game! Every single game has pathetic matchmaking that 100% purposely sets you in a match where you have no chance. You will see it say "underdog" when you lost the game non stop. They also screwed over every OG user who saved their gems in order to buy a brawl pass because low life scum supercell makes you pay cash now for the brawl pass. Every update now is somehow 800MB for nothing at all to be new about the game. Oh ya they setup a $24.99 ranked pass now thinking you'll be stupid enough to buy it. 100% this game is a cash grab and completely sucks up play. It is no fun at all to play this game anymore.
Watch out buying from there site. Got hacked and Had bank problems so they did this to my account. -7588 gems !! It's just outrageous. Never had problems when I used Google play and those transactions are all still fine. Only there we site purchases have a problem and they won't even tell witch ones they are. Never mind this is way more then I would have spent on the store
This game is horrible nothing but a money hungry game i played when it first came out and would unlock new bralwers so easily and they took out the boxes i realized when i reinstalled it. The trophy road is cool but it gives you 5 credits towards a new brawlerr here and there so how tf am i going to work towards a legendary brawler or even mythic getting no brawl tokens at all and so far I HAVENT GOT ONE BRAWLER OUT OF A LEGENDARY STAR this game is ridiculous and just wants you to spend money on this stupid game fix the drops fix how many brawl tokens you get it’s ridiculous stop being so damn momey hungry
The game is fun but ever since the new ranked it’s like my randoms lost their brains. Every gave of ranked I play one of my teamates get 0-2 and them being 10k while the ppl were facing is 40k and Above. Supercell pls fix matchmaking.
This game used to be great. They now have way too many characters with new ones released all the time. The gameplay match up is a joke. I have over 55,000 trophies, spent hundreds of dollars, maybe thousands by now between my account and my two older sons who also play the game all the time. I’ve had it for YEARS! In the last year, this game has gone from great to crap! I constantly end up with people that have less than 12,000 trophies on my team, (obviously sabotages any win streak you may have). I have communicated and tried to reach out to them with nothing but a generated response that doesn’t help and then asks if it was helpful. AAHHH! They SOLD OUT! They only want your money now, and like I said, matchmaking is not realistic to your trophy count. They aren’t doing anything about it either because they are too busy trying to figure out a way to force money from you. Super frustrating! This game is just a waste of life now because you will get matched with inexperienced players that don’t even grasp gameplay yet. So disappointing! Deleting this game because of greedy ownership that sold out to make more money instead of keeping a good game..good! Game SUCKS Dude! YOU WRECKED IT!👏
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