Review Time
Because of my plan, I can only use dentists in Texas. Everything was close to Dallas at least 4 hours away from me(203 miles). The day before I received a confirmation email asking if I was going ti attend. I replied yes. Drove 4 hours to my appointment only to find the office on S.Cooper was closed for inclement weather. I called the number only for the answering service to say the same thing. I feel someone owes me money. If I canceled at the last minute,I would get penalized. Why shouldn't they for not contacting me and wasting my whole day on the road?
Because of my plan, I can only use dentists in Texas. Everything was close to Dallas at least 4 hours away from me(203 miles). The day before I received a confirmation email asking if I was going ti attend. I replied yes. Drove 4 hours to my appointment only to find the office on S.Cooper was closed for inclement weather. I called the number only for the answering service to say the same thing. I feel someone owes me money. If I canceled at the last minute,I would get penalized. Why shouldn't they for not contacting me and wasting my whole day on the road?
I spent over 6 grand on dentures and a partial. My front tooth of my dentures fell out twice. They did fix it and it broke again now my partial the wire you use to remove it has broken off. So now I am unable to get my partial out. I would never recommend this place horrible dentures and partial who ever they use to make dentures is absolutely horrible. Save yourself the trouble and go elsewhere
Brident Dental’s lack of professionalism and patient care has been extremely disappointing. My son has been experiencing the same dental issue for several years. Each visit, I am told they will contact our insurance to confirm coverage and refer him to a specialist—yet nothing is ever done.When the issue worsens and we return, they simply pull out the same form stating that if it’s one of certain conditions, he’ll need medication or a specialist. Today, I finally addressed the issue directly and told them they never contacted me or set him up with a specialist as promised.Every year there is an excuse for why his treatment is delayed, despite it being covered by his insurance. It feels as though they wait for conditions to worsen so it becomes an out-of-pocket expense instead of being handled through insurance. This is unacceptable, especially when it involves children and teens who should not be left to suffer in pain.Brident Dental needs a better care system, accountability, and truly professional providers who prioritize patients over convenience or profit.Euless Tx 76039
When during my last visit to Brident, I was left waiting for 50 minutes without any opportunity to be seen, I left. I had made an appointment with an eye towards my very busy work schedule, and cannot accommodate a dental practice that takes everyone ahead of me. I told the people at the front quite clearly, “Never again!” I found myself a small, independent dental practice that doesn’t keep me waiting. Many months later, I receive a text message from Brident telling me that I have an upcoming appointment with them. The appointment was made without my knowledge or consent. I had to call them and go through one menu after another to speak with someone to cancel the appointment. They have their call center outsourced to the Indian subcontinent, so it can also be difficult to speak with their representatives. Also, you have to go through the rigmarole of, “What happened?” and, “Why won’t you reschedule?” Do NOT get involved with Brident.
Avoid at all cost. Just received a bill for $538. When I called, I was told they just completed their audit and found I owed them from May 2024 for a balance my insurance didn't pay. Their office person always runs your insurance before they do the service. She told me "I had no out of pocket that day". During the call I ask how did they treat me Nov 2024 and twice this year 2025 and no one has said "you have an unpaid balance ". Nor have I received one invoice stating that. Still trying to figure out what type of accounting that is.
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Family Dentistry & Orthodontics. Brident family dentistry & orthodontics offers general, emergency, cosmetic dentistry, braces & specialty dental services. Call today!
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