userlytics.com

4.2
4.2 Based on 161 reviews

The most advanced user testing platform. Get feedback from Real Users on your website, application or prototype and create better experiences for your customers....

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Average Rating

4.2

/
5

161 Reviews

5 Star
67%
4 Star
11%
3 Star
6%
2 Star
5%
1 Star
11%

All Reviews

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Review Time

Cynthia
User-friendly testing platform

The testing platform is exceptionally easy to navigate, with all necessary details for completing the test clearly outlined, including duration and payment. The instructions were clear and made the testing experience enjoyable. When I needed to update my payment email, I was pleasantly surprised by the identity verification requirement. It gave me confidence that they prioritize account security. I am eager for the next testing opportunity.

5
Date of experience: Dec 05, 2025
Reynold
Reliable service with a user-friendly interface

The platform is very easy to use, and all necessary information for completing the test was clearly provided, including time estimates and payment details. The instructions were straightforward, making the testing process enjoyable. When I needed to update my payment email, I was pleasantly surprised by the requirement to verify my identity with documents. It reassured me that they take account security seriously. I look forward to my next test.

5
Date of experience: Dec 04, 2025
Marian Sanders
Exceptional platform

The support team is incredibly quick to assist compared to other similar platforms. Kudos to the service!

5
Date of experience: Nov 20, 2025
Bud Reed
Frustrating recording issues

When it comes to testing platforms, this one offers limited opportunities. However, when you finally get a chance, you may find yourself frustrated with their recorder. It feels outdated; during a 10-minute desktop test, most of that time is spent struggling with the recorder as it constantly changes size and delays your progress. It’s a poor design, and I wonder how their team manages to use it.

2
Date of experience: Nov 06, 2025
Outstanding support

The representative is truly remarkable—efficient, quick, and dedicated. They consistently provide high-quality results with great attention to detail and a positive attitude. Working with someone so reliable is a real pleasure. Highly recommend!

5
Date of experience: Oct 23, 2025
Denise Howard
Grateful for your assistance

I feel much more at ease with your help. I can freely ask questions or seek help to resolve my issues.

5
Date of experience: Oct 22, 2025
Waverly Price
Excellent technical support

I encountered some technical issues with one of my surveys. I reported it, and a representative was very efficient and prompt, guiding me on what needed to be done. I’m very pleased with the outcome. They deserve recognition!

5
Date of experience: Oct 20, 2025
Gage W.
Payment issues

As noted by others, there aren't many opportunities to test for clients on this platform. However, when you do participate, they often find reasons to reject your work and withhold payment. To me, that is unacceptable.

1
Date of experience: Oct 15, 2025
Miles Lewis
Issues with submissions

They will find various excuses to decline your submissions. The system is flawed, and they often blame users while refusing to pay for completed tasks.

1
Date of experience: Oct 13, 2025
Incapable of addressing technical issues

This company struggles to fix their malfunctioning browser extension, which frequently causes freezing that affects the quality of recordings. Instead of addressing their faults, they blame testers and their inadequate support team often rejects submissions for 'poor quality.' They need to improve!

1
Date of experience: Oct 04, 2025

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