Review Time
I strongly advise against using this seller. I ordered chocolate and paid a premium for delivery, only to be asked for an additional payment upon delivery for customs fees that shouldn't apply to personal use items. I refused the delivery, returning it unopened, yet the seller would not refund any amount. They were clearly at fault, and the return was made well within the allowed cancellation period. Don’t make the mistake of purchasing from dishonest sellers; there are plenty of trustworthy options available.
I strongly recommend against using this company. I ordered chocolate and paid for both the product and a high delivery fee, only to be asked for an additional payment upon delivery for customs duties that shouldn't apply to personal use items. I refused the delivery, returned it unopened, but the company refused to issue a refund. They were clearly at fault, and the return was made well within the 14-day cancellation window allowed by law. Don’t be misled by fraudulent sellers; many reputable options are available.
I placed an order two weeks ago and received a confirmation email, but since then, I’ve heard nothing. I contacted the delivery service, and they had no information. They won’t respond to my emails, and the site is no longer listed on search engines. Stay away from this site!
The service was absolutely terrible. I paid for next-day delivery, but they failed to deliver for two consecutive days, and the support team was unhelpful. I advise everyone to avoid this organization. They took my money and left me without my order. I had to pay extra to have my goods sent to a local post office. The representative was rude and unprofessional. This organization is awful—both retailers and customers should steer clear.
Although the prices were already high, I decided to proceed with my order. However, the customs fees in my country were excessive. Even though they have a disclaimer on their website, they do not provide an estimate for customs fees like many other e-commerce sites do. This led to me spending over $100 for a few cans. I reached out for a refund, but received a generic response that suggested many others had similar issues. I do not recommend ordering from this company if you are outside the UK, as you will likely incur extra fees.
I just received an order and, despite already paying a shipping and handling fee, I was charged additional fees upon delivery. They claimed it was stated on their website that duties and VAT fees might apply, putting the responsibility on me to check. I warn others to avoid this company—I’ve learned my lesson and will never order again.
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British food shipped around the world to lovers of fine UK cooking
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