Review Time
I went to a local store this morning and made a purchase. Thankfully, what I wanted was a packable item. The staff were all gathered at the customer service desk, and I received no assistance. My items and receipt were placed on the counter, and the employee walked away without a word or any offer for a bag.
If I could give them a 0 star I would. If you need to refund or return anything don't bother they have no idea what they are doing or what customer service means. They lack communication and integrity. If you want to buy something check out Vans or really anybody else. I would not support this company they don't care about their customers or the quality of their products.
BUYER BEWARE!! Brixton has a strict return period and delights in charging customers fees for returning, rather than exchanging... their frequently limited stock. I attempted to return items purchased online to an area retailer provided to me by the Brixton website’s 'Store Locator'. After driving to the local retail store, I was informed that they do NOT accept returns for Brixton online purchases... and never have! Once home, I reached out to Brixton by phone. After a lengthy hold time, I was told that they were, “busy helping other customers,” but could expect to receive a call back... I received NO call back, even after waiting two hours before their published closing time. Finally, I emailed their ‘Customer Service’... only to receive an AI generated response. I did what the website and AI suggested that I do. I spent my time and money in an attempt to complete, what should have been, a simple return. For all of my trouble, I received no human response from their failed excuse for 'customer service' and now, in order to return my unwanted items, I will be charged the Brixton restocking fee—AND discounted prices on my items... why?? I spent $71 and will only get back $59—a nearly 20% reduction in my purchase price. My family and friends will no longer patronize this very poor excuse for an American retailer.
I have never written a negative review before but people should be warned about this company. First of all, they charge extra without clearly stating this. Next, no delivery date is given. After months of waiting, numerous emails, very vague replies, shady track & trace pages that don't work, I finally got the reply that my shipment was lost and I will get a thirty percent refund of the purchase price (which I don't believe). The company cannot be reached by phone. Replies via email are amateurish and mendacious, over and over again. This is pure scam.
Taking a charity to court because they're using the name Brixton in it is appalling. Brixton is the name of the area they live in btw. Why do Americans think they own everything world wide? Will you be taking the UK government to court too because its the name of an area 😂
They are creating a law suit against an amazing local CHARITY business, this company has made a total of 11 million this year in revenue and want too sue the community Brixton wear company. The owners of the original brixton streetwear supports the locals and creates positivity through clothing. I think it disgusting that they are now trying to bring this down due to a name that originates from the place. It's like creating a law suit based on someone using the word "England" in the name. It's just complete nonsense.
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Inspired by music, culture, and the people who surround them, Brixton is the collaboration of three friends who wanted to convey their lifestyle through unique products.
Created in 2004, the timeless and clean design of the Brixton collection is har...
