Review Time
If I could give a lower rating, I definitely would. I ordered a flannel shirt two weeks ago that was shown as available. Almost immediately after ordering, it went out of stock. I thought I had ordered one of the last items, but now, two weeks later, my order is stuck in processing. It indicates pending information, and when I contacted customer support via email, their responses felt generic. It seems they are reluctant to cancel orders. A friend of mine had a similar experience and has been waiting over a month. I have no positive feedback about the online ordering process with this service. While I appreciate their products, I will not order online again. It’s better to shop in-store, even at a higher price, than to deal with this service online.
If I could give a lower rating than one star, I certainly would. I placed an order two weeks ago for a flannel shirt that was marked as available. Almost immediately after my order, it went out of stock. I assumed I had snagged one of the last items, but two weeks later, my order remains in the processing stage. It says it's pending information, and when I reached out to customer support via email, their replies felt like generic copy-paste responses. It seems they are hesitant to cancel orders. A friend of mine has had a similar experience, waiting over a month. I have nothing good to say about the online ordering process with this service. While I like their products, I will never order online again. It's better to make a purchase in-store, even at a higher price, than to deal with this service online.
I made a purchase on December 1st during a promotional event. Now, on December 10th, my order still hasn’t shipped. I've been in touch with customer service for 9 days without any resolution. This situation makes me suspect that because the items were heavily discounted, they were reluctant to ship them due to the low price. It's quite disappointing. I canceled the order, and they processed it without hesitation. What a shame; they lost a customer.
I regret not checking reviews before ordering from this service. They refused to let me exchange for a larger size. At the time of purchase, they did not mention that exchanges were not allowed. This is misleading advertising. I even contacted a consumer protection agency, and they didn’t respond regarding my complaint. Avoid doing business with this terrible service. You will be disappointed. They receive one-star reviews for a reason. My next step is to file a complaint.
This service is terrible. I was unhappy with the hat I purchased and decided to return it. They charged me for shipping but never credited my account for the return. I called and emailed multiple times with no success—horrible customer service. I eventually had to dispute the charges with my credit card. What a nightmare!
If I could give a zero star rating, I absolutely would. Do not purchase anything from this place. They will take your money, and you will never receive your items. I ordered a book needed for a class and paid extra for expedited shipping. It’s been two weeks, and I still haven’t received the book, while my class started a week ago. If you value your money, stay away from this service.
I really wish I had done more research before ordering directly from this service. My return and exchange experience has been one of the worst I've ever encountered. It took nearly two months for anyone to acknowledge the replacement issue, and when they finally did, they still got it wrong. I specifically requested a refund, not an exchange, as the long wait made the item unnecessary. After sending two follow-up emails for a status update, they processed it as an exchange anyway. Now I have to navigate the refund process again. It’s unfortunate when services like this make others look good.
I ordered a hat from the website. The site defaults to a small size, and unfortunately, I didn’t notice before completing the order. I quickly placed a second order for the correct size and emailed customer support to cancel the first order. I received no reply. Both hats arrived, and what should have been a simple return turned into a frustrating ordeal that took up most of my morning. I faced numerous issues: the phone support number was useless, the online return portal didn’t work, and I never received a response about in-store returns. I simply want a resolution, and a manually generated return label seems like an easy fix, yet I’m still waiting. While the quality of their products may be fine, the lack of functional customer support makes me hesitant to order again.
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Inspired by music, culture, and the people who surround them, Brixton is the collaboration of three friends who wanted to convey their lifestyle through unique products.
Created in 2004, the timeless and clean design of the Brixton collection is har...
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