Review Time
I bought 2 airline tickets to South Africa and several months before departure requested 1 name change on 1 of the tickets. The agent charged me £310. When I queried why this was so much higher than the airlines published price of 250usd the agent in writing stated multiple times that he had checked with the airline and that this was what they were charging. However I have since had written and verbal confirmation from the airline that the charge should have been 250usd. Which is £184 and not £310 as charged. I sent this information to management at Budget Travel and after a month of being fobbed off they sent me a "screenshot of payment" which wasn't even made out to the airline and it stated a £60 admin fee which was not disclosed at any point.They also then said they paid the airline £250 and not 250usd which the airline has stated is the actual charge. So I have been substantially overcharged and this company has been dishonest and acted in a very disappointing manner once I started querying this transaction. I have proof in writing of all correspondence and shared this with the management. They are clearly fobbing me off and have no intention of dealing with my complaint so please avoid them . I will also be escalating my complaint to all their regulatory authorities and the airline as well.
I had an amazing experience with Budget Travel thanks to their outstanding customer service. Hudson went above and beyond to help me. Professional, friendly, and incredibly efficient. Truly appreciate the support and will definitely be booking with them again!
Albert has been very very helpful and supportive from the very start, has been in touch on a regular basis checking on my well being and with payment schedule and I've informed Albert when payment has been made and confirmed receipt and balance due, I can't sing his praises any higher than I do already.
My Agent's name is Samuel Foster. I say a very big thank you. For helping me and my family purchase our tickets to Bulawayo, Zimbabwe. You found perfect tickets for us. Samuel thank you so much Looking to buying my next holiday ticket with you. 🙏🙏🙏🙏
Sid Johnson, a excellent consultant with exceptional customer care. I must say, he has been consistent with the service he provides and very patient with me. Sid gave me various flight options to choose from and allowed me space to make an informed decision. Thank you Sid and keep up the good work
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