Review Time
I am writing to raise a complaint regarding the very poor experience I had with your travel package covering Munnar, Thekkady, Alleppey, and Thiruvananthapuram.
At the time of booking, the itinerary shared with me did not clearly mention additional or extra costs. However, after reaching the destinations, I was repeatedly asked to pay extra charges for several activities and services which were not informed earlier. This was highly misleading and caused unnecessary inconvenience during the trip.
The houseboat arranged for us in Alleppey was in extremely poor condition. The food quality was very bad, and even the water provided was salty and not suitable for use. When I requested normal water at least for face washing, it was not provided. I immediately raised a complaint with your team member Vandana, but no proper response or resolution was given. She also stopped answering my calls afterward.
The next day, when I contacted your team again, Mr. Shourab answered the call and spoke very rudely, stating that this is how it would be and that I could do whatever I wanted. Such behavior towards customers is completely unacceptable.
Additionally, the driver forced us to start our journey at 2 PM despite our request to leave at 5 PM. He even threatened that if we started later, he might stop the vehicle midway at night to sleep if he felt tired. This created serious safety concerns. Even after informing Vandana and Shourab about this issue, no proper action was taken. Only after several hours of discussion did they agree to our requested timing.
In Munnar, many important tourist attractions were not suggested or included in the visit plan. Instead, we were taken only to roadside or low-value locations. Several places shown, such as waterfalls, had no water at all. As a travel agency, it was your responsibility to properly guide customers and suggest suitable alternative places. We trusted your agency and booked the trip based on your recommendations, but unfortunately, our money and time were wasted.
Overall, the trip management, customer support, accommodation quality, and staff behavior were extremely disappointing.
I request you to investigate this matter seriously and provide an appropriate explanation and resolution for the inconvenience and poor services provided.
I had book kerala trip with kinghills travels. It was very nice trip I enjoyed very much. Hotels, food is very good. Management also very good. Thank you kinghills travels to make my trip memorable.
I had a fantastic experience with the travel service during my visit to Himachal in October. The entire experience felt like a dream come true, thanks to their well-designed itinerary, accommodations, and meals. True to their word, they delivered everything promised. Our tour manager was exceptional, taking care of all our needs and addressing any issues that arose during the trip. In summary, I will definitely choose this service again.
This was genuinely one of the best travel experiences I've had. Everything was well-organized, timely, and as advertised. The guides were knowledgeable, the destinations were breathtaking, and the service was exceptional. Worth every penny!
A memorable journey to Kashmir with the travel group, and it was among the finest travel experiences I've ever had. Everything—from planning to execution—was seamless, well-organized, and truly unforgettable. The itinerary was well-balanced, covering all must-see spots like Gulmarg, Sonamarg, Pahalgam, and Srinagar, without feeling rushed. The accommodations were clean, cozy, and offered stunning views. Our guide was knowledgeable and friendly, ensuring everyone felt safe and well-cared-for. The personal attention from the team was remarkable; they managed transportation, sightseeing, and local arrangements flawlessly, making the trip entirely stress-free. Activities like the shikara ride and local cuisine recommendations were fantastic. I highly recommend this travel group for anyone considering a trip to Kashmir. Their professionalism and hospitality made the experience truly memorable.
Grateful for the stress-free travel experience! We truly appreciated the personalized service that allowed us to enjoy every moment without worry. The itinerary was thoughtfully planned, and everything from transportation to accommodations was top-notch. Thank you once again!
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide best solution for you holiday plans . We provide Group Tours , Family Tours, Special Tours for Students , School Trips with cultural exchange program, Educational Trips , Best in class Pocket friendly Holiday tours
anywhere.com
flightcentreindependent.co.za
flyopedia.ca
wyndham.com
boattourdubai.com
visa-dan.com
skistar.com
spainvisa.co.uk
usimmigrationsupport.org
trips.pk
