Review Time
I’d like to raise a concern about how the token system currently works on Builderscrack.
As tradies, we pay for tokens to connect with homeowners and quote on jobs. However, homeowners can connect with multiple tradies at once, and often they simply choose the cheapest quote. While that’s understandable from their perspective, it means the rest of us lose the tokens we paid for, even if we provided detailed quotes and professional communication.
What’s more frustrating is when homeowners connect with several tradies and then withdraw the job without even having a conversation. Despite no discussion or opportunity to quote properly, the tokens are still deducted from our accounts.
This system puts all the financial risk on tradies. We invest money just for the opportunity to quote, but there’s no protection if the job is withdrawn or if the homeowner doesn’t engage.
I believe there should be:
• A refund of tokens if the homeowner withdraws the job before meaningful contact.
• A limit on how many tradies a homeowner can connect with per job.
• Better accountability for homeowners who repeatedly post and withdraw jobs.
Builderscrack is a great platform with real potential, but the current system feels unfair to tradies who are paying to use it.
Thank you for considering this feedback.
I find builderscrack not really good for tradespeople. They charge a lot to chase a job and it is not guaranteed that you will win the job so I waste money for nothing. It was better when they charge you a commission when you get the job instead.
I was let down by my experience applying for an account. My application was rejected due to alleged associations with other accounts that were removed from the platform. I believe I did nothing wrong, and the explanation provided was quite vague. While I understand the need for internal policies, the process felt overly strict and lacked transparency. No clear evidence was shared, and there was no real opportunity to address the concerns. As a genuine tradesperson looking to operate fairly, it was frustrating to be permanently declined without a clear review process. I respect the company's right to manage its platform, but I believe there's significant room for improvement in application assessments and communication of decisions.
I was disappointed by my experience applying for an account. My application was rejected due to alleged links with other accounts that had been removed. I did nothing wrong, and the explanation was vague. While I recognize the company's policies, the process felt overly strict and lacked clarity. There was no substantial evidence provided, and no real chance to address the issues. As a sincere tradesperson, it was disheartening to be permanently denied without a clear review process. I believe there's significant room for improvement in application evaluations and communication of decisions.
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Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.
