Review Time
I Ordered 3 items and returned 2 (2 trousers and a blazer). I have since been refunded for 1 (blazer) but am chasing a refund for a pair of the trousers as I brought different sizes. I 1st managed to get through to an agent who told my to contact 15 days after I have made the return. But have now been told the thr refund period of 15 days for returns in the uk has been exceeded. I have since been transferred to an agent for 1 hour and a half and am still waiting. Not sure if I will use thos company again as the customer care is dreadful. No contact numbers or email and only able to contact someone via messenger app.
My experience has been quite frustrating. I returned multiple items at once but only received a refund for two, despite sending them together. When I reached out for help, I encountered an AI chatbot that didn't provide any real answers. Weeks later, I still haven't connected with a live representative. This lack of accountability has led to significant financial loss for me, and I advise against purchasing from this outlet unless you are prepared for potential issues.
Very disappointing experience. I ordered several items, but only some were delivered while one item never arrived. After waiting over a week, I found myself charged for delivery despite paying for unlimited delivery. I couldn't find a contact number, and my emails went unanswered. I had to resort to using a payment service to seek a resolution, but responses from the company have been slow, and I'm still waiting for a partial refund.
I paid for standard delivery and was given a date that was missed without any notification. When I sought assistance, I received no reply. Their website lacks proper customer service options, leaving me feeling abandoned while my order remains unfulfilled. They fail to deliver on time, communicate effectively, and show any concern for customers. If you value your time and money, I strongly recommend avoiding this company. The experience has been incredibly frustrating.
I ordered several items but they have been processing for days without any updates. Customer service indicated they would be delivered on the 19th, yet I have received no confirmation of dispatch. It's frustrating that I can't cancel the order or return items that were never sent. I regret not checking reviews beforehand. I just want my money back as soon as possible.
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Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
