Review Time
As a disabled man with a car on mobility, I find that these guys will bend over backwards to help me, as I'm sure they would with a non disabled person.
Lovely people here and highly recommend them.
From Julian Edwards
I had the pleasure of working with a representative at the company. Even though I ultimately didn't buy the car, she was incredibly professional, helpful, and well-informed. She even took the time to send me a personal video "walk-around" of the vehicle I was considering. I would absolutely choose the company and this representative again.
I interacted with a representative at the company who was exceptionally professional, helpful, and knowledgeable, even though I didn't end up purchasing the car. She went above and beyond by sending me a personal video "walk-around" of the vehicle I was interested in. I would definitely return to the company and seek her assistance again.
My time at the company was filled with excuses, unmet promises, and a severe lack of customer care. As a serious buyer prepared to spend a significant amount, I was treated with complete indifference. Issues began when I was told I couldn't test drive a vehicle on the weekend because it was reserved. After rescheduling, their phone system was a joke, leading to repeated voicemail messages blaming me. When I finally arrived for my confirmed test drive, the representative was unavailable, and the vehicle was booked out. No manager came to apologize or assist. When I pointed out their prices were higher than another dealership, I received no response. The overall lack of initiative and customer care was astonishing. I will be taking my business elsewhere.
At the company, we have worked with a representative from the start of our inquiries for a new lease. He has been friendly, polite, and knowledgeable about the product. Today, we are collecting our new vehicle. Excellent customer support and communication.
The entire team at the location was fantastic. Everyone, from the front staff to the mechanics, was friendly and knowledgeable. The representative was very helpful and took the time to explain the differences between all the models without being pushy.
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Main Ford, BYD and Ineos Grenadier Dealer in Norfolk.
Our success is based upon providing excellent customer service, superb value for money and complete customer satisfaction, principles that serve us as well today as they have always done.
Our help team are available Mon-Fri 8.00 - 17.00
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